Important Notice: EnigmaSoft's Payment Processor Digital River GmbH Filing for Bankruptcy Does Not Impact SpyHunter Customers' Anti-Malware Protection

Digital River GmbH (aka MyCommerce/Share-It), filed for insolvency (bankruptcy) and will no longer be processing payments for purchases or renewals of SpyHunter subscriptions for EnigmaSoft's customers. Thanks to EnigmaSoft's quick reactions to protect its customers, Digital River's bankruptcy does not affect EnigmaSoft's customers' current SpyHunter subscriptions or 24/7/365 anti-malware protections. EnigmaSoft has implemented a simple process that allows SpyHunter users to update their subscription preferred payment methods via a simple in-app form.

IMPORTANTLY, updating your payment information is needed to ensure that you continue to have the protections of SpyHunter for future subscriptions. The SpyHunter prompt you may see requesting to update your payment information is a legitimate request and is required to ensure your continued protection under your auto-renewal subscription. If you're having issues, you can open a support ticket via the SpyHunter HelpDesk or email us at support@enigmasoftware.com for assistance. To learn more, click here.

Need Help? Submit a Support Ticket

Before you submit a support ticket, we suggest that you consult our product help files and view frequently asked questions. If you need additional help, we encourage you to address any questions, comments, and concerns via our customer ticketing system.

Attention! Submitting support tickets is only for users with paid subscriptions and for certain free trial versions.

To submit a customer support ticket, you have two options:

Option #1: Open "SpyHunter" > click the "HelpDesk" icon in the main menu > and click on the "Submit a Support Ticket" button.
Option #2: Click here to log in to "My Account" or log in using the login box in our website’s header. Next, in the "My Account" sidebar, click on the link "Open a new support ticket".