Important Notice: EnigmaSoft's Payment Processor Digital River GmbH Filing for Bankruptcy Does Not Impact SpyHunter Customers' Anti-Malware Protection

Digital River GmbH (aka MyCommerce/Share-It), filed for insolvency (bankruptcy) and will no longer be processing payments for purchases or renewals of SpyHunter subscriptions for EnigmaSoft's customers. Thanks to EnigmaSoft's quick reactions to protect its customers, Digital River's bankruptcy does not affect EnigmaSoft's customers' current SpyHunter subscriptions or 24/7/365 anti-malware protections. EnigmaSoft has implemented a simple process that allows SpyHunter users to update their subscription preferred payment methods via a simple in-app form.

IMPORTANTLY, updating your payment information is needed to ensure that you continue to have the protections of SpyHunter for future subscriptions. The SpyHunter prompt you may see requesting to update your payment information is a legitimate request and is required to ensure your continued protection under your auto-renewal subscription. If you're having issues, you can open a support ticket via the SpyHunter HelpDesk or email us at support@enigmasoftware.com for assistance. To learn more, click here.

Perlukan bantuan? Hantar Tiket Sokongan

Sebelum anda menyerahkan tiket sokongan, kami mencadangkan anda merujuk fail bantuan produk kami dan melihat soalan lazim . Jika anda memerlukan bantuan tambahan, kami menggalakkan anda untuk menangani sebarang soalan, komen dan kebimbangan melalui sistem tiket pelanggan kami.

Perhatian! Menyerahkan tiket sokongan hanya untuk pengguna dengan langganan berbayar dan untuk versi percubaan percuma tertentu.

Untuk menyerahkan tiket sokongan pelanggan, anda mempunyai dua pilihan:

  • Pilihan #1: Buka " SpyHunter " > klik ikon "HelpDesk" dalam menu utama > dan klik pada butang "Hantar Tiket Sokongan" .
  • Pilihan #2: Klik di sini untuk log masuk ke " Akaun Saya " atau log masuk menggunakan kotak log masuk dalam pengepala tapak web kami. Seterusnya, dalam bar sisi " Akaun Saya ", klik pada pautan " Buka tiket sokongan baharu ".

Setelah anda menyerahkan tiket sokongan, juruteknik sokongan akan menghubungi anda secara terus.

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