How do I cancel my SpyHunter Trial?

You can cancel your Trial by contacting EnigmaSoft’s payment processor (identified in your confirmation email) or EnigmaSoft directly no later than two business days before the Trial Period expires to avoid a charge coming due and being processed immediately after your Trial. (The notification two business days prior to the expiration of the Trial is due to requirements for administration of your Trial account to allow cancellation requests to be processed.) If you decide to cancel during your Trial, you will immediately lose access to SpyHunter. If, for any reason, you believe a charge was processed which you did not wish to make (which could occur based on system administration, for example), you may also cancel and receive a full refund for the charge any time within 30 days of the date of the purchase charge.

If your SpyHunter Trial was registered via MyCommerce, you can cancel the trial via MyCommerce by logging into the MyAccount section of MyCommerce (see your confirmation email for further details). You can also contact MyCommerce by phone or email to cancel. To contact MyCommerce via phone, you can call +1-800-406-4966 (toll-free) or +1-952-646-5022 (24x7x356). You can contact MyCommerce by e-mail at ordersupport@mycommerce.com. You can easily identify if your trial was registered via MyCommerce by checking the confirmation emails that were sent to you upon registration.

Alternatively, all users may also contact EnigmaSoft Limited directly. Users can contact our technical support team by emailing support@enigmasoftware.com, by opening a ticket in SpyHunter’s HelpDesk or by calling +1-888-360-0646. You can access SpyHunter’s HelpDesk from SpyHunter’s main screen. To open a support ticket, click on the "HelpDesk" icon. In the window that appears, click the "New Ticket" tab. Fill out the form and click the "Submit" button. If you are unsure of what "Problem Type" to select, please choose the "General Questions" option. Our support agents will promptly process your request and respond to you.

NOTICE TO CALIFORNIA CONSUMERS: Per the California Renewal Act you may cancel a subscription as follows:

  1. Go to www.enigmasoftware.com and click the "Login" button at the top right corner.
  2. Log in with your username and password.
  3. In the navigation menu, go to "Order/Licenses". Next to your order/license, a button is available to cancel your subscription if applicable. Note: If you have multiple orders/products, you will need to cancel them on an individual basis.

Should you have any questions or problems, you can contact our EnigmaSoft support team by phone at +1 (888) 360-0646 (USA) / +353 76 680 3523 (Ireland/International) or by email at support@enigmasoftware.com. Please see EULA/TOS.