How to Contact the EnigmaSoft Technical Support Team

We only provide technical support assistance for active paid subscribers.

If you are not an active paid subscriber or are not able to log in to "My Account" section on enigmasoftware.com, you must contact us using our "General Inquiries" page.

If you are a paid subscriber, you can also contact our technical support department by phone at +1-888-360-0646. Technicians are available during scheduled support hours.

Note: Please do not contact our technical support team for billing questions. For assistance with billing issues, please contact our vendors directly for faster resolution.

If you are a paid customer, choose one of the options below.

For billing issues, please visit our "Billing Questions or Problems?" page.

Please do not contact our vendors for any technical support requests regarding SpyHunter 5.

For Technical Support and Customers Service Assistance

Submit a support ticket through the "HelpDesk" tab of our products or through the "My Account" page on our website.
How to submit a ticket via the "HelpDesk":

SpyHunter 5 Instructions

  1. Open "SpyHunter 5" and click on the "HelpDesk" tab, located in the main window.
  2. When the "HelpDesk" window opens, click the "Submit a Support Ticket" button.
  3. Next, fill out the form with your information.
  4. If you're not sure which "Problem Type" to select, please select the "General Question" option.
  5. Click the "Submit" button.

RegHunter 2 Instructions

  1. If you're using RegHunter 2, open "RegHunter 2" and click on the "Registry HelpDesk" tab, located in the main menu.
  2. When the "HelpDesk" screen opens, click the "Submit a Support Ticket" button.
  3. Next, fill out the form with your information.
  4. If you're not sure which "Problem Type" to select, please select the "General Question" option.
  5. Click the "Submit" button.

How to submit a ticket for SpyHunter 5 or RegHunter 2 via the "My Account" page:

  1. Go to www.enigmasoftware.com and enter your username and password (which can be found in your order confirmation email) at the top-right to log in to the "My Account" section.
  2. Then, locate and click the "Open a new support ticket" option under the "My Tickets" menu section.

    The "Submit a Support Ticket" page should now be visible.
  3. Next, fill out the form with your information.
  4. If you're not sure which "Problem Type" to select, please select the "General Question" option.
  5. Click the "Submit" button.

To contact us by phone, please visit our "Contact Us" page.

You can also go to our Forgot Your Password? page to retrieve the email address (username) or password you registered with.

Need Help? Call SpyHunter Customer Service!
Worldwide: +353 1 907 9880
USA (Toll Free): +1 (888) 360-0646
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