Important Notice: EnigmaSoft's Payment Processor Digital River GmbH Filing for Bankruptcy Does Not Impact SpyHunter Customers' Anti-Malware Protection

Digital River GmbH (aka MyCommerce/Share-It), filed for insolvency (bankruptcy) and will no longer be processing payments for purchases or renewals of SpyHunter subscriptions for EnigmaSoft's customers. Thanks to EnigmaSoft's quick reactions to protect its customers, Digital River's bankruptcy does not affect EnigmaSoft's customers' current SpyHunter subscriptions or 24/7/365 anti-malware protections. EnigmaSoft has implemented a simple process that allows SpyHunter users to update their subscription preferred payment methods via a simple in-app form.

IMPORTANTLY, updating your payment information is needed to ensure that you continue to have the protections of SpyHunter for future subscriptions. The SpyHunter prompt you may see requesting to update your payment information is a legitimate request and is required to ensure your continued protection under your auto-renewal subscription. If you're having issues, you can open a support ticket via the SpyHunter HelpDesk or email us at support@enigmasoftware.com for assistance. To learn more, click here.

Trebate pomoć? Pošaljite ulaznicu za podršku

Prije nego što pošaljete zahtjev za podršku, predlažemo da pogledate naše datoteke pomoći za proizvod i pogledate često postavljana pitanja . Ako vam je potrebna dodatna pomoć, potičemo vas da sva pitanja, komentare i nedoumice uputite putem našeg sustava za kupnju ulaznica.

Pažnja! Slanje ulaznica za podršku samo je za korisnike s plaćenom pretplatom i za određene besplatne probne verzije.

Da biste predali ticket za korisničku podršku, imate dvije mogućnosti:

  • Opcija #1: Otvorite " SpyHunter " > kliknite ikonu "HelpDesk" u glavnom izborniku > i kliknite na gumb "Submit a Support Ticket" .
  • Opcija #2: Kliknite ovdje za prijavu na " Moj račun " ili se prijavite pomoću okvira za prijavu u zaglavlju naše web stranice. Zatim, na bočnoj traci " Moj račun " kliknite na vezu " Otvori novu kartu za podršku ".

Nakon što pošaljete kartu za podršku, tehničar za podršku će vas izravno kontaktirati.