Important Notice: EnigmaSoft's Payment Processor Digital River GmbH Filing for Bankruptcy Does Not Impact SpyHunter Customers' Anti-Malware Protection

Digital River GmbH (aka MyCommerce/Share-It), filed for insolvency (bankruptcy) and will no longer be processing payments for purchases or renewals of SpyHunter subscriptions for EnigmaSoft's customers. Thanks to EnigmaSoft's quick reactions to protect its customers, Digital River's bankruptcy does not affect EnigmaSoft's customers' current SpyHunter subscriptions or 24/7/365 anti-malware protections. EnigmaSoft has implemented a simple process that allows SpyHunter users to update their subscription preferred payment methods via a simple in-app form.

IMPORTANTLY, updating your payment information is needed to ensure that you continue to have the protections of SpyHunter for future subscriptions. The SpyHunter prompt you may see requesting to update your payment information is a legitimate request and is required to ensure your continued protection under your auto-renewal subscription. If you're having issues, you can open a support ticket via the SpyHunter HelpDesk or email us at support@enigmasoftware.com for assistance. To learn more, click here.

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在您提交支持请求之前,我们建议您查阅我们的产品帮助文件并查看常见问题。如果您需要更多帮助,我们鼓励您通过我们的客户票务系统解决任何问题、意见和疑虑。

注意力!提交支持票仅适用于付费订阅用户和某些免费试用版。

您可以通过两种方式来提交技术支持问题:

  • 选项#1:打开“ SpyHunter ”>单击主菜单中的“HelpDesk”图标>然后单击“提交支持票”按钮。
  • 选项#2:单击此处登录“我的帐户或使用我们网站标题中的登录框登录。接下来,在“我的帐户”侧边栏中,单击链接“打开新的支持工单”。

提交支持票后,支持技术人员将直接与您联系。