Billing & Subscription Questions/Problems/Cancellations?

If you would like to view your orders and/or update the billing information for any upcoming renewals, you may do so through EnigmaSoft's MyAccount website.

To access MyAccount, please log in to the member's section on www.enigmasoftware.com:

1. Please go to the following link: https://myaccount.enigmasoftware.com/login/
2. Log in using the email you used for the SpyHunter account and the password you selected for your account.
3. Click on Orders/Licenses on the left
4. Click on the UPDATE PAYMENT INFORMATION button on the right.
5. Follow the on-screen instructions to update the payment information for your next renewal.

For other SpyHunter purchase, renewal, cancellation and billing issues, please contact our Support Team directly for fast resolution.

You can contact our support team by phone at +1 (888) 360-0646 (USA) / +353 76 680 3523 (Ireland/International) or by email at support@enigmasoftware.com.

Contact our Support Team via SpyHunter

You may also contact EnigmaSoft Limited directly by contacting our support department by opening a ticket in SpyHunter 5's Spyware HelpDesk. You can access SpyHunter 5's Spyware HelpDesk from SpyHunter 5's main screen. To open a support ticket, click on the "HelpDesk" icon. In the window that appears, click the "New Ticket" tab. Fill out the form and click the "Submit" button. If you are unsure of what "Problem Type" to select, please choose the "General Questions" option. Our support agents will promptly process your request and respond to you.

Before calling our support team, you MUST have:

Your ORDER NUMBER or EMAIL ADDRESS (which is the email address you registered with) available. If you leave our support team a VOICEMAIL message, you MUST leave your NAME, PHONE NUMBER and ORDER NUMBER or EMAIL ADDRESS (which is the email address you registered with) in the message. We might not be able to assist you if you do not provide us with an order number and/or email address in the message.

NOTICE TO CALIFORNIA CONSUMERS: Per the California Renewal Act you may cancel a subscription as follows:

1. Go to www.enigmasoftware.com and click the "Login" button at the top right corner.
2. Log in with your username and password.
3. In the navigation menu, go to "Order/Licenses". Next to your order/license, a button is available to cancel your subscription if applicable. Note: If you have multiple orders/products, you will need to cancel them on an individual basis.

Should you have any questions or problems, you can contact our EnigmaSoft support team by phone at +1 (888) 360-0646 (USA) / +353 76 680 3523 (Ireland/International) or by email at support@enigmasoftware.com.