SpyHunter的反间谍帮助中心是什么? 反间谍帮助中心屏幕截图

Further enhancing the seamless user experience of SpyHunter, the Spyware HelpDesk for SpyHunter subscribers has combined the latest in advanced malware removal technology with 24/7 customer support through its interactive services. SpyHunter's Spyware HelpDesk provides subscribers with several levels of support to resolve even the toughest malware problems. The Spyware HelpDesk includes a customer support ticketing system that allows subscribers direct access to our technical support team. Also included are tools that can be used by subscribers to generate diagnostic reports which can be used to analyze a subscriber’s unique system and develop custom fixes for their individual issues. Our technical support team can also, at your option, provide you with phone support and remote assistance to assist with any issues. All of these features are included with the SpyHunter subscription at no additional charge. The combined power of SpyHunter's Spyware HelpDesk and advanced malware detection and remediation engine are engineered to help users combat ever-changing computer threats, risks and issues.

SpyHunter的反间谍帮助中心是如何工作的?

在SpyHunter无法自动解决恶意软件问题的情况下,SpyHunter及其内置的间谍软件帮助台将我们的技术人员直接连接到订户(及其计算机系统)。SpyHunter和 间谍软件帮助台 完全集成,您不必离开SpyHunter即可接受帮助,该系统旨在允许订户快速轻松地创建支持票据。间谍软件帮助台通过消除长时间和令人沮丧的电话呼叫和保持时间,帮助您节省时间,您不必拿起电话来发起求助请求。

网络犯罪分子和黑客不断更新和更改恶意软件,以避免被SpyHunter等反恶意软件实用程序检测到。为了主动应对不断变化的恶意软件和其他威胁和问题,SpyHunter的恶意软件检测数据库经常更新。SpyHunter还连接到我们的云服务器,以获得额外的恶意软件识别功能。从诊断报告中收集或开发的情报用于更新我们的恶意软件定义。我们还搜索网络,以收集和分析来自互联网黑暗角落的不断变化的恶意软件。虽然没有反病毒程序可以确保100%,24/7的有效性,但SpyHunter旨在检测,阻止和删除最持久的恶意软件。这是Spyware HelpDesk是一个帮助订阅者的强大工具的一个原因。

不同于其他一些反恶意软件解决方案,SpyHunter及其反间谍帮助中心致力于与订阅用户合作,一起消除顽固的恶意软件并解决其他系统问题。订阅用户可以生成并提交诊断报告,该报告可以直接发送给我们的技术支持团队。

在48小时内,我们的技术人员将审核您的诊断报告并生成一个独特的解决方案,来解决您系统里的个别问题。修复程序将直接传输到SpyHunter,通过内置的高级清理引擎可以直接执行。该过程非常人性化。当SpyHunter收到修复程序时,您将收到一条已准备好应用的通知。应用此修复程序只需要点击“应用修复”按钮。SpyHunter会自动完成其他的工作。

我们的反间谍帮助中心提供可选的一对一客户服务,它包含在您的订阅中,无需额外费用。

If neither SpyHunter nor the Spyware HelpDesk custom fix is able to resolve a subscriber's issue, subscribers have the option to have our customer support technicians contact them by phone. Our technicians can conduct a remote control session on the subscriber’s PC to assist with unresolved issues.