SpyHunter and its HelpDesk differ from other anti-malware products in their commitment to going to extra lengths in working with subscribers to assist in removing stubborn malware and addressing other system issues. SpyHunter HelpDesk is included with your SpyHunter subscription at no additional charge!
SpyHunter’s built-in HelpDesk allows paid subscribers and certain free trial version users to elect to connect directly with our technicians as needed in the uncommon instance when SpyHunter is unable to resolve a complex malware issue automatically. SpyHunter and the SpyHunter HelpDesk are completely integrated; you never have to leave SpyHunter to receive help! SpyHunter’s HelpDesk helps you save time by eliminating long and frustrating phone calls and hold times; you don’t have to pick up a phone to initiate a request for help.
SpyHunter HelpDesk for SpyHunter subscribers combines our latest advanced malware removal technology with interactive, integrated customer technical support. The SpyHunter HelpDesk allows you to automatically provide our technical support agents information specific to your unique system that they can use to diagnose even the most difficult malware infections and provide you with custom fixes.
If SpyHunter 5 is not able to resolve an issue automatically, the SpyHunter HelpDesk allows subscribers to generate and submit a system-specific Diagnostic Report to our technical support team for custom analysis. If our technical support team discovers any potential issues, they can create a custom fix, specific to your system, to be automatically applied using SpyHunter 5’s advanced malware removal engine.
SpyHunter’s HelpDesk is designed to allow subscribers to quickly and easily create support tickets. If you are experiencing any issues or have any questions, comments or suggestions related to SpyHunter, we strongly encourage you to open a support ticket with SpyHunter’s HelpDesk. Please note that SpyHunter’s HelpDesk services, as described throughout this section, are only available for paid subscribers and certain free trial version users.
Learn How to Submit a Support Ticket
SpyHunter’s HelpDesk offers paid subscribers and certain free trial version users one-on-one customer care, included at no extra charge.
In addition to custom fixes, our technicians can connect to your computer, upon your specific request as needed, with a remote control session to assist with unresolved issues. Our technicians are available by phone, email, and through the SpyHunter HelpDesk ticketing system.
Cybercriminals and hackers constantly update and alter malware to avoid detection by anti-malware utilities like SpyHunter. To proactively combat ever-evolving malware and other threats and issues, SpyHunter’s malware detection databases are frequently updated. SpyHunter also connects to our cloud servers for additional malware identification capabilities. Intelligence gathered or developed from diagnostic reports is utilized in updating our malware definitions. We also trawl the web to collect and analyze ever-changing malware from the dark corners of the Internet. Although no anti-virus program can assure 100%, 24/7 effectiveness, SpyHunter is designed to detect and remove even the most persistent malware. This is one of the reasons the SpyHunter HelpDesk is a powerful tool to assist our users.
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