What is SpyHunter's Spyware HelpDesk?

Further enhancing the seamless user experience of SpyHunter, the Spyware HelpDesk for SpyHunter subscribers has combined the latest in advanced malware removal technology with customer support through its interactive services. SpyHunter's Spyware HelpDesk provides subscribers with several levels of support to resolve even the toughest malware problems. The Spyware HelpDesk includes a customer support ticketing system that allows subscribers direct access to our technical support team. Also included are tools that can be used by subscribers to generate diagnostic reports which can be used to analyze a subscriber’s unique system and develop custom fixes for their individual issues. Our technical support team can also, at your option, provide you with phone support and remote assistance to assist with any issues. All of these features are included with the SpyHunter subscription at no additional charge. The combined power of SpyHunter's Spyware HelpDesk and advanced malware detection and remediation engine are engineered to help users combat ever-changing computer threats, risks and issues.

How Does SpyHunter's Spyware HelpDesk Work?

SpyHunter and its built-in Spyware HelpDesk connect our technicians directly to a subscriber (and their computer system) in instances where SpyHunter is unable to resolve a malware issue automatically. SpyHunter and the Spyware HelpDesk are completely integrated; you never have to leave SpyHunter to receive help! The system is designed to allow subscribers to quickly and easily create support tickets. The Spyware HelpDesk helps save you time by eliminating long and frustrating phone calls and hold times; you don’t have to pick up a phone to initiate a request for help.

Cybercriminals and hackers constantly update and alter malware to avoid detection by anti-malware utilities like SpyHunter. To proactively combat ever-evolving malware and other threats and issues, SpyHunter's malware detection databases are frequently updated. SpyHunter also connects to our cloud servers for additional malware identification capabilities. Intelligence gathered or developed from diagnostic reports is utilized in updating our malware definitions. We also trawl the web to collect and analyze ever-changing malware from dark corners of the Internet. Although no anti-virus program can assure 100%, 24/7 effectiveness, SpyHunter is designed to detect, block and remove even the most persistent malware. This is one reason the Spyware HelpDesk is a powerful tool to assist subscribers.

Unlike some other anti-malware solutions, SpyHunter and its Spyware HelpDesk are committed to going to extra lengths in working with subscribers to assist in removing stubborn malware and addressing other system issues. Subscribers can generate and submit a Diagnostic Report, which can be transmitted directly to our technical support team.

Within 48 hours, one of our technicians will review your Diagnostic Report and generate a unique fix designed to address your system’s individual issues. Fixes are transmitted directly to SpyHunter, which can then execute them using its built-in advanced removal engine. The process is very user-friendly. When a fix is received by SpyHunter, you will receive a notification that it is ready to be applied. Applying the fix is as simple as clicking the "Apply Fix" button. SpyHunter will take care of the rest.

Our Spyware HelpDesk Support Center offers optional one-on-one customer care, included with your subscription at no extra charge.

If neither SpyHunter nor the Spyware HelpDesk custom fix is able to resolve a subscriber's issue, subscribers have the option to have our customer support technicians contact them by phone. Our technicians can conduct a remote control session on the subscriber’s computer to assist with unresolved issues.