‘Security Help Video’ Pop-Ups

‘Security Help Video’ Pop-Ups Description

The 'Security Help Video' pop-up windows in your browser are not legitimate security notifications from your Internet Service Provider. The 'Security Help Video' pop-ups are displayed on untrusted pages that you can open when you click on corrupted ads or use untrusted search engines. We have received reports that online stores may be compromised and host ads from questionable advertisers, which lead users to load the 'Security Help Video' pop-ups.

The 'Security Help Video' notifications include the image of a female in a suit that stands amongst what appears to be a call center. Additionally, the 'Security Help Video' pop-ups display logos from security firms that say 'Verified' and 'Safe,' which aim to fool the user into believing the 'Security Help Video' messages come from the ISP. At the top right corner users will notice a rudimentary representation of a command prompt window that has the following text:

'STOPPED
POP UP ADS ARE ON
OPERATING SYSTEM: Windows
ISP: [your ISP name]
IP: [your IP address]
POP UP ADS ARE ON
Disable now?
[Y = Yes or N = No]'

While your mouse pointer is hovering above the 'Security Help Video' pop-up, it will remain transparent, and you may need to click Y or N on your keyboard to make the pointer appear on the screen. That action would trigger a new message to be displayed on the 'Security Help Video' window that says:

'It appears that your computer has popup ads ENABLED.
Please call TOLL FREE to DISABLE popup ads now at [phone number].
PLEASE FOLLOW THESE INSTRUCTIONS: Before you use (domain), it is strongly advised that you call to disable popup ads.
Customers May Be Affected! It is very important that we speak with you about possible security vulnerabilities in the operating system.
Please call [phone number] and to speak with support – Please reference code JXP29
[DETAILS WITHHELD FOR YOUR CONFIDENTIALITY]
PLEASE CALL IMMEDIATELY to DISCUSS DETAILS OF YOUR SITUATION'

Do not trust the notification within the 'Security Help Video' window and avoid calling the phone listed on your screen. The 'Security Help Video' pop-ups are used to advertise phone lines such as 855-410-1716 and 855-598-3098, which are supposed to offer help from employees of the Microsoft Corp. That is not true, and you need to decline any attempts at remote accessing your PC. Con artists operate the toll-free phone lines 855-410-1716 and 855-598-3098 and use remote access tools to connect to Windows users’ PCs. The scenario continues with a simulation that runs on your desktop, which is designed to convince you that technical assistance is needed to repair your PC. You can improve your cyber security by installing a trusted anti-spyware shield that can block phishing content and remove browser hijacking software.

Infected with ‘Security Help Video’ Pop-Ups? Scan Your PC for Free

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* SpyHunter's free version is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read more on SpyHunter. If you no longer wish to have SpyHunter installed on your computer, follow these steps to uninstall SpyHunter.

Security Doesn't Let You Download SpyHunter or Access the Internet?


Solutions: Your computer may have malware hiding in memory that prevents any program, including SpyHunter, from executing on your computer. Follow to download SpyHunter and gain access to the Internet:
  • Use an alternative browser. Malware may disable your browser. If you're using IE, for example, and having problems downloading SpyHunter, you should open Firefox, Chrome or Safari browser instead.
  • Use a removable media. Download SpyHunter on another clean computer, burn it to a USB flash drive, DVD/CD, or any preferred removable media, then install it on your infected computer and run SpyHunter's malware scanner.
  • Start Windows in Safe Mode. If you can not access your Window's desktop, reboot your computer in "Safe Mode with Networking" and install SpyHunter in Safe Mode.
  • IE Users: Disable proxy server for Internet Explorer to browse the web with Internet Explorer or update your anti-spyware program. Malware modifies your Windows settings to use a proxy server to prevent you from browsing the web with IE.

If you still can't install SpyHunter? View other possible causes of installation issues.

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