'Microsoft Help Desk Tech Support' Scam

'Microsoft Help Desk Tech Support' Scam Description

The 'Microsoft Help Desk Tech Support' scam is facilitated by a Trojan that behaves very similarly to the one used to generate the Microsoft Security Essentials Alert. The 'Microsoft Help Desk Tech Support' Trojan is programmed to display a lock screen that mimics the BSOD error report on Windows systems and suggests the user calls the 888-828-6971 helpline. The 'Microsoft Help Desk Tech Support' lock screen is shown as soon as the user logs into Windows thanks to an entry in the MSCONFIG panel, which is used to manage startup programs. The text on the 'Microsoft Help Desk Tech Support' lock screen reads:

'A problem has been detected and windows has been shutdown to prevent damage to your computer. DRIVER_IRQL_NOT_LES_OR_EQUAL
Contact your system administrator or technical support group for further assistance.
for Contact us Toll Free +1-888-496-5150 If this is the first time you've seen this stop error screen, restart your computer, If this screen appears again,
follow these steps: Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.
If problems continue, disable or remove any newly installed hardware or software.
Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components,
restart your computer, press F8 to select Advanced Startup Options,
and then select Safe Mode.
Technical information:
*** STOP: 0x00D1 (0x00C,0x002,0x00,0xF86B5A89)
*** gv3.sys - Address F86B5A89 base at F86B5000, DateStamp 3dd9919eb
Beginning dump of physical memory Physical memory dump complete.
Contact your system administrator or technical support group for further assistance.
for Contact us Toll Free +1-888-828-6971'

Computer users with the 'Microsoft Help Desk Tech Support' message on their screens cannot open the Task Manager and regedit.exe because the Trojan disables them. You might be able to run the Command Prompt utility, but many users may not be familiar with CMD. Computer users report that clicks on the 'Microsoft Help Desk Tech Support' may bring up the browser and load the page Fastsupport.com that offers visitors to establish a support connection. Researchers advise against calls to 888-828-6971 and the use of Fastsupport.com to contact help centers. While the GoToAssist software is a legitimate remote desktop tool, con artists might use it to cause problems on connected computers. The community on Phishtank.com have already labeled Fastsupport.com with raised alerts, and you might want to avoid the site. The Trojan associated with the 'Microsoft Help Desk Tech Support' scam can be removed with the help of a reliable anti-malware instrument.

One Comment

  • Dawna:

    I don’t understand all of this. I was scammed and they got into my computer. There is not a Microsoft store within 300 miles from me.n what can I do?

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