'Microsoft Help Desk Tech Support' Scam

'Microsoft Help Desk Tech Support' Scam Description

The 'Microsoft Help Desk Tech Support' scam is facilitated by a Trojan that behaves very similarly to the one used to generate the Microsoft Security Essentials Alert. The 'Microsoft Help Desk Tech Support' Trojan is programmed to display a lock screen that mimics the BSOD error report on Windows systems and suggests the user calls the 888-828-6971 helpline. The 'Microsoft Help Desk Tech Support' lock screen is shown as soon as the user logs into Windows thanks to an entry in the MSCONFIG panel, which is used to manage startup programs. The text on the 'Microsoft Help Desk Tech Support' lock screen reads:

'A problem has been detected and windows has been shutdown to prevent damage to your computer. DRIVER_IRQL_NOT_LES_OR_EQUAL
Contact your system administrator or technical support group for further assistance.
for Contact us Toll Free +1-888-496-5150 If this is the first time you've seen this stop error screen, restart your computer, If this screen appears again,
follow these steps: Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.
If problems continue, disable or remove any newly installed hardware or software.
Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components,
restart your computer, press F8 to select Advanced Startup Options,
and then select Safe Mode.
Technical information:
*** STOP: 0x00D1 (0x00C,0x002,0x00,0xF86B5A89)
*** gv3.sys - Address F86B5A89 base at F86B5000, DateStamp 3dd9919eb
Beginning dump of physical memory Physical memory dump complete.
Contact your system administrator or technical support group for further assistance.
for Contact us Toll Free +1-888-828-6971'

Computer users with the 'Microsoft Help Desk Tech Support' message on their screens cannot open the Task Manager and regedit.exe because the Trojan disables them. You might be able to run the Command Prompt utility, but many users may not be familiar with CMD. Computer users report that clicks on the 'Microsoft Help Desk Tech Support' may bring up the browser and load the page Fastsupport.com that offers visitors to establish a support connection. Researchers advise against calls to 888-828-6971 and the use of Fastsupport.com to contact help centers. While the GoToAssist software is a legitimate remote desktop tool, con artists might use it to cause problems on connected computers. The community on Phishtank.com have already labeled Fastsupport.com with raised alerts, and you might want to avoid the site. The Trojan associated with the 'Microsoft Help Desk Tech Support' scam can be removed with the help of a reliable anti-malware instrument.

Do You Suspect Your PC May Be Infected with 'Microsoft Help Desk Tech Support' Scam & Other Threats? Scan Your PC with SpyHunter

SpyHunter is a powerful malware remediation and protection tool designed to help provide PC users with in-depth system security analysis, detection and removal of a wide range of threats like 'Microsoft Help Desk Tech Support' Scam as well as a one-on-one tech support service. Download SpyHunter's FREE Malware Remover
Note: SpyHunter's scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read more on SpyHunter. Free Remover allows you to run a one-off scan and receive, subject to a 48-hour waiting period, one remediation and removal. Free Remover subject to promotional details and Special Promotion Terms. To understand our policies, please also review our EULA, Privacy Policy and Threat Assessment Criteria. If you no longer wish to have SpyHunter installed on your computer, follow these steps to uninstall SpyHunter.

Security Doesn't Let You Download SpyHunter or Access the Internet?

Solutions: Your computer may have malware hiding in memory that prevents any program, including SpyHunter, from executing on your computer. Follow to download SpyHunter and gain access to the Internet:
  • Use an alternative browser. Malware may disable your browser. If you're using IE, for example, and having problems downloading SpyHunter, you should open Firefox, Chrome or Safari browser instead.
  • Use a removable media. Download SpyHunter on another clean computer, burn it to a USB flash drive, DVD/CD, or any preferred removable media, then install it on your infected computer and run SpyHunter's malware scanner.
  • Start Windows in Safe Mode. If you can not access your Window's desktop, reboot your computer in "Safe Mode with Networking" and install SpyHunter in Safe Mode.
  • IE Users: Disable proxy server for Internet Explorer to browse the web with Internet Explorer or update your anti-spyware program. Malware modifies your Windows settings to use a proxy server to prevent you from browsing the web with IE.
If you still can't install SpyHunter? View other possible causes of installation issues.

Site Disclaimer

Enigmasoftware.com is not associated, affiliated, sponsored or owned by the malware creators or distributors mentioned on this article. This article should NOT be mistaken or confused in being associated in any way with the promotion or endorsement of malware. Our intent is to provide information that will educate computer users on how to detect, and ultimately remove, malware from their PC with the help of SpyHunter and/or manual removal instructions provided on this article.

This article is provided "as is" and to be used for educational information purposes only. By following any instructions on this article, you agree to be bound by the disclaimer. We make no guarantees that this article will help you completely remove the malware threats on your PC. Spyware changes regularly; therefore, it is difficult to fully clean an infected machine through manual means.

One Comment

  • Dawna:

    I don’t understand all of this. I was scammed and they got into my computer. There is not a Microsoft store within 300 miles from me.n what can I do?

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