'Call Google Chrome' Pop-ups
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| Threat Level: | 20 % (Normal) |
| Infected Computers: | 6 |
| First Seen: | August 30, 2017 |
| Last Seen: | February 28, 2021 |
| OS(es) Affected: | Windows |
When we talk about the 'Call Google Chrome' pop-up windows we are not talking about a new security feature in the Google's browser but a technical support tactic that might tarnish the name of the Internet giant. The 'Call Google Chrome' pop-up windows are generated on blacklisted pages, which you may load if you are infected with a browser hijacker and click on bad ads. Web surfers who stumbled on the 'Call Google Chrome' notifications reported that their browser's navigation panel disappeared and the 'Call Google Chrome' messages was the only thing on their display. The investigation into the 'Call Google Chrome' alerts revealed that Web designers are working with technical support con artists to make pages that are loaded in full-screen mode by default and urge the user to call the toll-free phone line 800-235-661, which is not operated by the staff at Google Inc.
Google Chrome users should note that the defense mechanisms in their browser are "under the hood" and the only security notification they may get is an overlay colored in red that says 'You are about to load an unsafe site' and 'Deceptive site ahead.' The text on the 'Call Google Chrome' pop-ups is very different from the legitimate Chrome security alert, and it is shown on a blue background. The message associated with the 'Call Google Chrome' notifications reads:
'Your computer has been Locked
Call Google Chrome : 1800-235-661
Your computer with the IP address [YOUR IP] has been infected by the Trojans Because System Activation KEY
has expired & Your information (for example, passwords, messages, and credit cards) have been stolen. Call the
Windows Help Desk 1800-235-661 to protect your files and identity from further damage.
Call Google Chrome : 1800-235-661
Automatically report details of possible security incidents to Google. Privacy policy'
The same style of fake security notifications may feature the title 'System Activation KEY has expired' and 'Google Security Warning.' The people running the 'Call Google Chrome' tactic aim to lure users to call them and convince users to pay hundreds of dollars for help from a specialist. You should not call 800-235-661 and other lines recommended via misleading security alerts. We have seen messages similar to the 'Call Google Chrome' pop-ups before in our investigation of Scanyourcomputer.xyz and Scanascan.xyz. PC users who may call 800-235-661 are likely to be asked to allow a remote connection to their systems. The con artists might attempt to collect files from their drives and lock them out of the system. It is recommended that you run a trusted anti-malware suite that can detect and delete the files related to the 'Call Google Chrome' fraud.
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