'844-763-5838' Tech Support Scam

Reports from users submitted on April 4th, 2017 revealed a computer support tactic facilitated by a program that may run as 'WinInfos.exe' on infected machines. The 'WinInfos.exe' computer support tactic is associated with the 844-763-5838 toll-free phone line. Users that install free software packages with the 'Typical' and 'Express' option may allow the installation of riskware on their systems, which may include 'WinInfos.exe.' An investigation into cases that involve the 844-763-5838 phone line revealed that con artists distribute programs to users that are designed to display misleading information on their desktops. Evidently, programs such as 'WinInfos.exe' are designed to display a notification window on the desktop and focus the user's attention on the following message:

'WARNING!
YOUR COMPUTER MAY BE AT RISK:
CALL: (844) 763-5838
For Emergency Tech Support call immediately
fileview.exe
just crashed on your system.
Call us now for instant premium support
(844) 763-5838'

The text features big letters colored in red and a warning sign, which is aimed to incite distress. The '844-763-5838' pop-up may be accompanied by an audio recording of a female voice reading the text shown above. We have detected that the TSS (Tech Support Scam) program may edit the Registry and launch with Windows on boot. Inexperienced users that are shown the '844-763-5838' alert may consider calling the 844-763-5838 toll-free phone line and ask for help. However, you will not be provided with help from certified computer support agents. Con artists operate the phone lines associated with 'WinInfos.exe' and aim to convince users that their PCs are infected, and they need help removing the virus. The fake computer experts may want to access your computer via legitimate tools like TeamVieweer and LogMeIn. You should not accept remote desktop connection requests sent from the staff on the 844-763-5838 phone line. The crooks may attempt to cause problems on your system to justify their invitation for you to subscribe for a lifetime technical support account.

The best course of action is to close the '844-763-5838' pop-up windows and avoid calling unknown numbers shown on your screen. Analysis revealed that the program behind the '844-763-5838' alerts might be listed in the MSCONFIG panel as 'cWinInfos' and run in the background as a service named 'cWindows Informations Service.' Additionally, the app may create a custom folder under the Windows directory to avoid detection. You might want to use assistance from a credible anti-malware utility that can remove software related to tech support hoaxes effortlessly.