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More Common SpyHunter Activation and Update Problems

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When SpyHunter does not activate or update properly, it is often because of a problem on your computer.

Here are four of the most common problems SpyHunter customers encounter when activating or updating the program and ways to solve them.

  1. Username and/or password are mistyped.
  2. A firewall program, such as Norton Internet Security, McAfee, Zone Alarm, Avast! and others, prevents SpyHunter from accessing the Intenet.
  3. "Work Offline" is checked in the Internet Explorer or Firefox settings. Therefore, when you try to activate or update SpyHunter, you receive the error message
    "No Internet connection is available".
  4. Spybot-S&D or a spyware infection has blocked SpyHunter and/or enigmasoftware.com domain.

If you're experiencing problems #1, #2 or #3, please follow the instructions below to re-activate SpyHunter.

Instructions on How to Successfully Re-Activate SpyHunter

NOTE: You DO NOT NEED to RE-PURCHASE SpyHunter, if prompted.

  1. Disable any firewall software program running on your computer such as Norton Internet Security, McAfee, Zone Alarm, Avast! and others. They might interfere with the activation of SpyHunter. You can turn your firewall back on after the activation is successful.
  2. Make sure that your Internet Explorer or Firefox web browser does not have "Work Offline" checked. If "Work Offline" is checkmarked, it means it is enabled and SpyHunter will not activate. To uncheck the "Work Offline" option, open an Internet Explorer or Firefox window and click File (on the top left corner) and uncheck "Work Offline".
  3. Next, open SpyHunter.
  4. Click the Options tab (located on the left side menu of the SpyHunter).
  5. Enter you username (Email address) and password and click on Activate Now button.

MAKE SURE YOU ENTER PASSWORD SLOWLY AS YOU WILL NOT BE ABLE TO SEE IT, OTHERWISE IT WILL NOT WORK. Also, make sure there are no spaces before or after your username or password. It’s very important that you erase any information previously stored in the username and password fields. In some cases, username and password fields get corrupted upon update.

Your SpyHunter is now successfully activated on your computer, and you will not need to go through this process again. If after following the instructions above you are still not able to activate SpyHunter, please let us know and we will have one of our technicians contact you, in order to assist you as soon as possible.

I have Spybot-S&D or a spyware infection that's blocked SpyHunter and/or enigmasoftware.com domain.

If you're experiencing problem #4, this is because Spybot-S&D or a spyware infection has maliciously blocked our website (enigmasoftware.com) and the ability for SpyHunter's Update feature to function. This is made possible by inserting lines of command in the Hosts file which can prevent several SpyHunter customers from updating or even accessing our website.

Even if you uninstall Spybot-S&D or remove the spyware infection, you may still experience activation or updating issues because the restrictions added may still remain on your Hosts file.

We are addressing this issue with Spybot-S&D in order to have this matter resolved as soon as possible.

In the meantime, you can fix the SpyHunter activation and/or updating problems, you must clean the hosts file.

Please follow the instructions below to enable SpyHunter's "Update" feature.

Instructions on How to Clean Your Hosts File

Below are instructions on how to clean your hosts file. Please follow the instructions below even if you do not have Spybot-S&D installed, since the activation and/or updating problems could be caused by a spyware infection.

    1. Open Notepad (Located under All > Programs > Accessories)
    2. Click File and click Open.
    3. In the File Name box, type the following (depending on what operating system you have):For Windows XP & Vista type: C:WINDOWSSYSTEM32DRIVERSETCHOSTS
      For Windows 2K type: C:WINNTSYSTEM32DRIVERSHOSTS
      For Win 98ME type: C:WINDOWSHOSTS
    4. Click on Open button.
    5. Click File and click Save As.
    6. In the File Name box, type HOSTS-CLEAN and in the Save as Type, choose the option All Files, and click Save.
    7. Delete all the entries that do not have a # in front of it, except for the entry 127.0.0.1 localhost.

Important: The entry "127.0.0.1 localhost" should be the only entry not deleted.

  • Click File, click Save and close Notepad.
  • Click Start (the Windows Flag Button on Vista), and choose RUN. In the open box, type the following (depending on what operating system you have):For Windows XP & Vista type: C:WINDOWSSYSTEM32DRIVERSETC
    For Windows 2K type: C:WINNTSYSTEM32DRIVERS
    For Win 98ME type: C:WINDOWS
  • Click on the OK button.
  • In the ETC Window, locate the file named HOSTS, right-click the file HOSTS and choose Rename, and rename it to HOSTS-OLD.
  • Locate the file named HOSTS-CLEAN, right-click the file HOSTS-CLEAN, choose Rename, and rename it to HOSTS.
  • Close all the windows and reboot your computer.
  • Once the computer reboots, open a browser window and go to www.enigmasoftware.com. If you're able to access enigmasoftware.com, you've successfully cleaned your Hosts file. Next step is to check if SpyHunter's Update feature works. To test if the Update problem has been fixed, open SpyHunter, go to the Update tab and click on the Definitions Update button. A window scanning for new updates should appear and SpyHunter will update in a matter of seconds.

If after following the instructions above you are still not able to activate or update SpyHunter, you can contact EnigmaSoft Support by email at support@enigmasoftware.com or by opening a support ticket on EnigmaSoft's MyAccount website.

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