Spam Alert: Phishing Email Scam Titled 'Bank of America Alert: Account Suspended'

We recently discovered a new phishing scam from a Bank of America spam email message that attempts to warn a computer user of an 'invalid login' resulting in a 'suspended banking account'. The spam message is ultimately a phishing scam that tries to lure computer users to a phishing site to obtain banking account login credentials.

In the ancient 'how-to-scam computer users with a bank phishing email' book, hackers have literally worn out the ink in continually using the same scam tactics. Why do they keep doing this? Easy, they do it because it is still very effect and ultimately works to their benefit. Cybercrooks who are armed with an online banking account holder's login credentials can literally clean-out someones bank account. Could you imagine waking up tomorrow morning and logging into your bank account to find out your previous $5,000 balance is now at zero?

The phishing email that we received, shown in Figure 1 below, looks legitimate and can come-off as very convincing to unsuspecting computer users who may hold a valid Bank of America account. The email reads:

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Dear Valued Member,

We noticed invalid login attempts into you account online from an unknown IP address .
Due to this, we have temporarily suspended your account.
We need you to update your account information for your online banking to be re-activated
please update your billing information today by clicking

here www.bankofamerica.com/account/re-activation/ After a few clicks,

just verify the information you entered is correct.
Sincerely,

BOA Member Services Team
P.S. The link in this message will be expire within 24 Hours . You have to update your payment information

© 2010 BOA LLC. All Rights Reserved.

bank-of-america-phishing-email-message-scam
Figure 1. - Phishing/Fake Bank of America email message

Phishing is an act of a cybercrook impersonating a trusted entity. In the email that we received, the perpetrator is impersonating being a Bank of America 'service team member'. Just about every phishing email has some type of link or attachment. In the case of the Bank of America phishing message that we received, it includes a link to a known phishing site (hxxp://www.share724.com), shown in Figure 2, that was recently taken down. From our extensive experience with such scams, we suspect that the phishing site, when it was live, asked users for their Bank of America online account login and password in addition to other identifiable information.

suspected-phishing-site-boa-scam-link
Figure 2. - Link (hxxp://www.share724.com) from Bank of America Phishing email redirects to a web page that is suspected to be part of a phishing site.

Spam and phishing scam emails are running rampant through the Internet accounting for billions of messages sent every day. Even though some reports that indicate a sudden decline in global spam email volumes, each and every computer user should know how to identify potentially harmful emails. It is essential that you never relinquish personal information to anyone including a website that may 'appear' to be legitimate.

Have you ever seen an email similar to the Bank of America phishing message show in Figure 1 above? If so, did you mistakenly click on a link in the message? What happened after that?

26 Comments

  • noe:

    J'ai surfé sur internet quelques heures ces derniers temps, et j'ai rarement trouvé un article aussi intéressant que le votre. C'est, de mon point de vue, très bien fait. À mon avis, si les propriétaires de sites Web et les blogueurs, faisaient du contenu aussi bon que celui que vous avez fait, Internet serait beaucoup plus intéressant que jamais.

  • Karen:

    I have just receive a different Bank of America scam email.

    Technical services of the Bank of America are carrying out a planned software upgrade.

    It goes on and want all of my information from name, address, and, drivers license, DOB.

    I know it is a scam because if the grammar and the fact that I do not have an account with Bank of America.

  • John Waugh:

    I got this same situation from a Bing search forr Bank of America login search.
    It brought up a link & after attemepting to login, I got the locked error message and a number to call for BOA tech support. An Indian man answered and I hung up. I got a call back from an Indian woman who said I was cut off from tech support. And was I having problems with my pc. I said no and hung up. I called BoA security and reported the toll free numbers and the website. Please not this was not as a result of an email. This site came up as a search in Bing for Bank of America.

  • Todd:

    Yesterday I did a quick Google search to get the bank of America address. Went to the website filled in my login info and got the phony phishing screen with the phone number. Be aware this is a result of a search using Google. I would not have known I was at the wrong site. I've seen it all and this one got me. Be advised. Double check the web address. I've never seen this as a result of a search engine.

  • Mike:

    I received the email about to many lock out attempts. Be careful it was the first internet scam I almost fell for.

  • Annemiek den Hollander:

    Some emails are obviously phishing scam, but sometimes it is almost impossible to distinguish a phishing email scam from the real thing.

  • melissa:

    I received one saying my card was suspended due to needing to update my payment info. I don't have a bank of america credit card.

  • Laura R:

    I actually received a text asking for me to call a 954 local phone number. It was sent to 100 other phone numbers at the same time. I do not have a Boa account, but i do have a mortage with them. Scam

  • CJ:

    My email got hit with this and is now sending hundreds of these to my contacts (who needless to say are beyond pissed). How can I get rid of this from my computer??

  • cha:

    got a email from bank of america stating i was entitled to a 18 million dollar business payment all i had to do was send my details i don't even live in america

  • Ann:

    Got an email from a alleged Brother of A telling me that someone from Russia attempted to log into my account. (Don't have B if A acct.) Wanted me to cluck on link and "validate" account and then sign in.????

  • dot:

    This number 202-516-9778 left a text on my cell phone on 15JUL2017 saying "ALERT from Bank of America.Code: VISA-DEBIT-Card temporary blocked. Call support at 212-845-9778. Thank you for your time and attention." Yeah, right. Fortunately, for me, my coworker showed me this same text that she received on her phone just last week. Unfortunately, she clicked on the link and ended up with her email hacked. What a nightmare she had as she tried to stay ahead of these criminals as they went about methodically trying to steal from her accounts and opening new ones. Authorities should do something about this but they aren't.

  • Leila:

    This is the email I just received. I didn't click it but it just looked like a scam email to me especially when they don't have a contact number listed. It just says to contact the number on the back of my card and they're there to help. Wtf!!??!! SCAM! I closed my b of a account years ago!!!

    Bank of America®
    Activity Alert

    You have a new Message

    We're letting you know that our security system has detected invalid information on your account.

    Due to this we had to suspend your online access and freeze your funds.

    Please go to the Verification Center on our website to verify your account

    After successful verification you will be able to use your account as usual.
    Failure to verify your details today may result in permanent account suspension
    This alert is in reference to an open account you have on file with us. The e-mail listed in this alert is for verification purposes only.
    Alert date: 07/19/2017
    Claim number: 6836677857

    We're here to help. If you have questions, contact us online or call the number on the back of your credit or debit card.

    Security Icon This is a service email from Bank of America. Please note that you may receive service emails in accordance with your Bank of America service agreements, whether or not you elect to receive promotional email.

    Read our Privacy Notice.
    Please don't reply directly to this automatically generated email message.
    Bank of America Email, NC1-028-09-01, 150 N College St., Charlotte, NC 28255
    Bank of America, N.A. Member FDIC.
    © 2017 Bank of America Corporation. All rights reserved.

  • Mikkel Nielsen:

    I've gotten a few of these emails, which is weird, seeing as I've never been to America.

    Plus I get my emails from banks and stuff through another service, so these emails appearing in my spam folder was a dead giveaway.

  • Krista:

    Got an email beginning of December. The urgent demand struck me as odd so i googled "bank of america scams" and it popped right up. Same wording in the email and all. Right before Christmas ! My kids no presents. These evil jerks woulda cleaned my account out !

  • Meaghann Cormier:

    I got this email on January 13th 2018. Not this exact wording, but still. The title says: "Alert: Your Online access has been suspended" (without the quotations). What first tipped me off was that I don't use Bank of America. Then I noticed that the "O" in "Online" was capitalized. (No, that was not a typo on my part earlier in this comment.) There are also multiple grammar mistakes in the body of the email. If it was actually Bank of America or someone who is a professional scammer, I'm sure they would take an extra minute to check their grammar.

  • jenny:

    Just received a similar email...

    Security Checkpoint:
    Remember: Always look for your SiteKey® before entering your Passcode.
    To: Valued Customer
    Account: Account Locked
    Purpose: Your Verification Needed

    Your account raised a red flag as we carried out our regular security check
    The red flag may be due to one of the following reasons.
    * Your contact information is incomplete or outdated
    * Unusual login or irregular account activity
    * Breach of user agreement
    We have therefore limited the functions of your account. You can't receive or send money.
    All you need to do is verify your account.
    Please Click bankofamerica/help desk/202911/ to continue the verification process and ensure your account security.
    Please we sincerely apologize for the inconveniences.

  • Chris williams:

    For the past week or so I’ve received an email from Bank of America stating Online Banking Alert Notification. Funny thing is I don’t have a Bank of America account anyways so I know it’s a scam in the first place. Getting these emails numerous times a week is annoying and NEEDSto be stopped.

  • Charles g. Morrell:

    I received email today from Bank of America asking to upgrade my security. I had several unauthorized charges so I filled out
    The form. It was in regard to my red card. I called bank they cancel this card and sending new card. When I went back to my mail the request was not there. What other steps should I take for my protection? Is there any way I can recover the fraud email?

  • Martha Vacame:

    Rec'd an email regarding suspicious activity on y Bank of America acct--which I do not have--which then disappeared so I am unable to forward to you.

    Can someone tell me if this puts other sites accessed via my mobile at risk? Will the disappearance of this email ghost a link when I sign on to my actual mobile banking?? Is there anything else I should do to prevent tainting my other accounts?

    Please advise as soon as possible.

    Thank you.

  • Jess:

    Exclusively for: | VALUED CUSTOMER Bank of America(R)

    Online Banking Alert

    Security Checkpoint:
    Remember: Always look for your SiteKey® before entering your Passcode.
    Purpose: YOUR ACCOUNT BILLING ERROR
    Date: 04/16/2018
    We're concerned about a potential billing error and have limited your online access. You won't be able to access your account(s) in Online or Mobile Banking. We believe that there might be some security problems on your account. So we decided to put an extra verification process to ensure your identity and your account security.

    Please click here to continue the verification process and ensure your account security.

    Security Icon Your last sign-in was 04/15/2018
    To verify that this email is from Bank of America, confirm your last sign-in date is correct. To access Online or Mobile Banking, go directly to bankofamerica.com or use our Mobile Banking App.

    ***Thing is...I don't bank here!***

  • atzi:

    NEW NOTIFICATION!

    Activity Alert
    PERSONAL CHECKING/SAVINGS
    A check over your requested alert limit was processed
    xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx,
    We're letting you know a check written from your account went over the limit you set for this alert.
    Here are the details of the check:
    Amount: $2500.00
    Check number: 00000000686
    Transaction date: 08/19/2018
    If you don't recognize this transaction or want to view your account activity, go to http://www.bankofamerica.com.

    Security Icon Your last sign-in was 08/17/2018
    To verify that this email is from Bank of America, confirm your last sign-in date is correct. To access Online or Mobile Banking, go directly to bankofamerica.com or use our Mobile Banking App.
    This is a service email from Bank of America. Please note that you may receive service emails in accordance with your Bank of America service agreements, whether or not you elect to receive promotional email.
    Read our Privacy Notice.
    Please don't reply directly to this automatically generated email message.
    Bank of America Email, NC1-028-09-01, 150 N College St., Charlotte, NC 28255
    Bank of America, N.A. Member FDIC. Equal Housing Lender
    © 2018 Bank of America Corporation. All rights reserved.
    This email was sent to: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

    PS. I do not even own an account in this bank.

  • Natasha:

    I rec'd an email from Bank of America requesti ALL possible personal detail and banking no's. On recieving all my information I am to get $14,5000,000 paid to my account, and would i answer asap so they can forward funds to other clients.
    I guess they're still continuing with their scams wordwide, as I live in Tasmania. Scary stuff!

  • MaryAnn Engel:

    Sent From:
    dn@eurasia-hotel(dot)ru (Reads: Bank Of America Smallbusiness unless you clik on the from)

    Subject: Activity Alert: Details to update

    FILE-E702319.doc

    Thank you for choosing Bank of America. The relationship people.
    Head of Bus Banking Customer Support<br>

    Questions about banking, mortgage, and investment services?
    Call [DO NOT CALL1-800-869-3557], 24 hours a day - 7 days a week
    Small business customers [DO NOT CALL1-800-225-5935]
    24 hours a day - 7 days a week

    © 1999 - 2018 Bank of America. All rights reserved. NMLSR ID 399801

    Has what looks to be a Word Document titled FILE - E702319.doc. I didn't open it and sent it to my junk folder.

  • Adnan:

    Bank of America Logo

    Dear client:

    Your eBill for is due by 09/28/2018 and we noticed you haven't made the payment yet.

    If you still need to pay, please schedule it now. If you already paid, then you can disregard this email.

    Recipient:

    *******1421

    Account:

    *******7051

    Amount:

    559.42

    Deliver By Date:

    09/28/2018

    Download and View This e‑Bill

    Please do not reply to this email.

    Contact us about this email
    If you have any questions, please either call the phone number on your account statement or use the Contact Us page, so we can properly verify your identity.

    Email Preferences
    This is a service email from Bank of America. Please note that you may receive service email in accordance with your Bank of America service agreements, whether or not you elect to receive promotional email.

    Privacy and Security
    Keeping your financial information secure is one of our most important responsibilities. For an explanation of how we manage customer information, please read our Privacy Policy. You can also learn how Bank of America keeps your personal information secure and how you can help protect yourself.

    Bank of America Email, 8th Floor, 101 South Tryon St., Charlotte, NC 28255-0001

    Bank of America, N.A. Member FDIC. Equal Housing Lender
    ©2018 Bank of America Corporation. All rights reserved.

    ========================================
    Please do not delete this section.
    Email_ID:#810667382897501005234_
    ========================================

    --

  • TheCountess:

    Today I received the below "Payment Alert" email from Bank of America to an email address that I only use every so often. I do have a BOA account but its a savings account.
    ------------------------ -
    You have a new e-Bill from Bank of America Credit Card /checkings- Rewards Card: please click below to review this action urgently

    Pay To Account Number: ************7172
    Due Date: 11/14/2018
    Minimum Amount Due: $ 950.00
    Amount Due: $ 950.00
    Account Balance: $ 5,674.74

    View and comfirm this transaction

    Please do not reply to this email.

    Contact us about this email
    If you have any questions, please either call the phone number on your account statement or use the Contact Us page, so we can properly verify your identity.

    Email Preferences
    This is a service email from Bank of America. Please note that you may receive service email in accordance with your Bank of America service agreements, whether or not you elect to receive promotional email.

    Privacy and Security
    Keeping your financial information secure is one of our most important responsibilities. For an explanation of how we manage customer information, please read our Privacy Policy. You can also learn how Bank of America keeps your personal information secure and how you can help protect yourself.

    Bank of America Email, 8th Floor, 101 South Tryon St., Charlotte, NC 28255-0001

    Bank of America, N.A. Member FDIC. Equal Housing Lender
    ©2018 Bank of America Corporation. All rights reserved.

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