How to Cancel your SpyHunter Subscription or Auto-Renewal

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SpyHunter offers real-time malware protection for your system, the ability to create unlimited custom malware fixes for unique malware infections, and free customer support which puts you in contact with one of our technicians to work one-on-one with you on your malware problem.

With SpyHunter you also receive daily updates of malware definitions. Our team of technicians search and add new definitions daily to keep up with the ever-changing malware trends. If SpyHunter is not able to remove a particular malware infection, SpyHunter's Spyware HelpDesk will generate a custom malware fix to your problem. With SpyHunter's Spyware HelpDesk, you can send our technical support team a diagnostic report of your computer which our team will analyze and send you a custom-made fix intended for your specific computer infection via SpyHunter.

If all else fails and you're still experiencing problems removing an infection with SpyHunter, you can contact our Technical Support Team on the telephone or by submitting a customer support ticket. SpyHunter can remove any infection and our technical support team will find a fast solution for your problem. If you're experiencing a problem with SpyHunter or Spyware HelpDesk, you can Submit a Customer Support Ticket .

If for any other reason you are not satisfied and you would like to cancel your SpyHunter subscription or your auto-renewal, please contact our vendors directly for faster resolution.

Depending on the order number you have, you can find information below on which vendor you have to contact.

Currently, we have orders number starting with ST, starting with ENS, orders numbers with number and letters, and orders numbers with numbers only.

When you contact any of the vendors, please make sure that you include your order number in the email, or have it available when you call. If you do not have your order number, please provide them with your information and they will be able to locate your account.

For orders starting with ST, please use the information below:

Orders starting with ST are processed by eSellerate. To contact eSellerate over the phone, you can dial 1-800-WWW-2REG (1-800-999-2734), for international calls dial +1-952-646-5288, or you may contact eSellerate via email at shopper@esellerate.net.

For orders starting with ENS, please use the information below:

Orders starting with ENS are processed by SafeCart (RevenueWire). To contact Safecart, choose contact information based on your location:

  • For USA and Canada: Dial 1-855-432-0727 (M-F 6am-5pm PST) or you may also contact Safecart in the US and Canada via email at customerservice@safecart.com.
  • For UK & Europe: Dial 0800 408 3985 (UK only) or +44 1429 243124 or you may also contact Safecart Worldwide via email at support@safecart.com.

If you have an order number with numbers only or mixed letters and numbers NOT stating with ST or ENS, please use the HelpDesk tab of our products or log into the "My Account" page and open a new support ticket. Make sure you choose the problem type General Question. Our support agents will promptly process your request and get back to you shortly after.