The ES Remote Support application is a stress-free, secure remote desktop sharing tool that allows our technicians to connect directly to your computer, in a matter of seconds, to diagnose and resolve your computer problems. The ES Remote Support tool is powered by TeamViewer. Best of all, you can sit back, relax, and watch your screen as a technician remotely repairs your computer. At any time, you can disconnect the technician by clicking the
"Cancel" button or closing the ES Remote Support window. Once the session has been closed, the technician will not have any further access to your computer.
How to Create a New EnigmaSoft Remote Viewer Session
- Download ES Remote Support tool for Windows from the link below:
ESRemote.exe
- Open the ES Remote Support tool for Windows. A new window will appear like the one shown below:
- Provide us with the ID and Password displayed in the window. Then, one of our highly trained technicians will take it from here. Note: Your ID will be a 10 digit number and your password will be a 4 digit number.
- To close the remote session, close the ES Remote Support window or click the "Cancel" button.
Note for Windows Vista and 7 users: If you have User Access Control (UAC) enabled in your Windows system, you might get one or both of the warnings below.
- If you get a "Security Warning" window, please click the "Run" button.
- If you get a "User Access Control" window, please click the "Yes" button.
- Download ES Remote Support tool for Mac from the link below:
ESRemote.zip
- Launch the ES Remote Support tool for Mac. Before you can use its full functionality, you need to grant a number of permissions. The following screen will appear:
First, click on the first "Request Access" button in the "Screen Recording" section, and in the new window that appears, click the padlock icon in the bottom left.
- Enter your system password to permit changes and tick the "TeamViewer QuickSupport" checkbox on the right.
- A new window will show up. Click the "Later" button, then close the "Security and Privacy" window.
- Back on the initial screen, click on the "Request Access" button in the "Accessibility" section. This will bring up the following window:
Click the "Open System Preferences" button to continue.
- In the new window that shows up, click the padlock icon in the bottom left.
Enter your system password to permit changes and tick the "Team Viewer QuickSupport" checkbox on the right, then close the "Security and Privacy" window.
- Back on the initial screen, click on the "Open Full Disk Access Preferences" button and in the new window that appears, click the padlock icon in the bottom left.
Enter your system password to permit changes. You will not see the "TeamViewer QuickSupport" icon in the right field like before. To get it to show up, click the plus (+) button below the right field. This will bring up a new window. In it, from the menu on the left, select the folder where you downloaded the file (usually "Downloads"). Find the "ESRemote" item in the list and double click it to open it.
- Now that you have the "TeamViewer QuickSupport" icon showing up, tick its checkbox.
- A new window will show up. Click the "Later" button, then close the "Security and Privacy" window.
- At this point, all three radio button items in the "Review System Access" window should be green, and you can click the "Close" button.
- Next, you will see the main ES Remote Support window, like the one shown below:
- Provide us with the ID and Password displayed in the window. Then, one of our highly trained technicians will take it from here. Note: Your ID will be a 10 digit number and your password will be a 4 digit number.
- To close the remote session, close the ES Remote Support window or click the "Quit" button. Note: Bear in mind that in subsequent launches of the ES Remote Support tool for Mac, you will need to give permission for screen sharing every time you run the tool.