- Either your spam blocker, your ISP or your email client are blocking the “order confirmation” email. We recommend you check your spam folder to ensure that the “order confirmation” email has not been filtered as spam or ask your ISP if they are blocking any email from Enigma Software Group.
- You mistyped your email address during the purchase process. If you believe that you mistyped your email address at the time of the purchase, please contact our vendor Esellerate.net. You will find information further down the page on how to contact Esellerate.net.
If for any reason you did not receive your “order confirmation” email, please call our vendor Esellerate.net to obtain your SpyHunter account information. A Esellerate.net representative will be able to either provide you with your account information over the phone or fix a mistyped email address, as well as resend your account information.
You may contact Esellerate.net at 1-800-999-2734 (for international callers 1-719-576-0123) or via email at firstname.lastname@example.org. Please have your order number available. If you do not have your order number, please have the credit card used to purchase SpyHunter available as Esellerate.net needs the credit card number to be able to locate your order number. Be aware that you will not be charged again.
Please ask the Esellerate.net representative for your username and password on the account and then follow the “How to Register and Activate SpyHunter” support article to activate SpyHunter.