What is SpyHunter’s Spyware HelpDesk? Spyware HelpDesk Screenshots
SpyHunter’s Spyware HelpDesk combines the latest in advanced malware removal technology with live customer support through its core services: Custom Fix and Live Technical Support. The combined power of SpyHunter’s Custom Fix and Live Technical Support allows you to rest assured in having the best anti-malware solution available to combat even the latest, most deeply rooted threats infecting your PC.
How does SpyHunter’s Spyware HelpDesk Work?
What makes SpyHunter unique and separates it from other Spyware Remover products is that if SpyHunter's scanning process is unable to detect a suspicious threat, it gives the customer the option to generate a diagnostic report, within seconds, will transmit this information directly to our Spyware HelpDesk Support Center, which is supervised by our technical support department.
Within 24 hours, one of our technicians will review your diagnostic report (Support Log) and generate and send a unique fix that will completely remove the parasitic infection that is compromising your system.
When you send us a diagnostic support log, not only do you receive a custom fix to remove any u nique infection you might have but we also automatically add this new infection to our definition database, and consequently our next program update.
Spyware program makers consistently update and alter their programs to avoid detection by anti-spyware utilities like SpyHunter. To provide for this, SpyHunter's spyware database is updated as often as twice a week from diagnostic reports (Support Logs) collected from our customers using the Spyware HelpDesk system and from spyware component profiles assembled through our technical team's active research.
Our Spyware HelpDesk Support Center offers several levels of support:
|Level 1||We will provide the customer with visual instructions on how to update the Spyhunter Definitions, or to upgrade to the latest version of Spyhunter. Most parasites can be fully removed by simply updating definitions and rescanning with SpyHunter.|
|Level 2||We will provide the customer with a custom automated fix generated from the diagnostic report, generated from the Support Log transmitted to our Spyware HelpDesk Support Center. We will send visual instructions on how to execute this custom fix, thus eliminating the spyware infection from the PC.|
|Level 3||If the customer has a malevolent threat that neither SpyHunter nor the custom automated fix cannot repair, our customer support technicians will contact the customer on the phone and conduct a remote control session on the customer’s PC and kill the threat manually!|
All these levels of support are included with your Spyhunter semi-annual subscription. If SpyHunter or any other spyware removal utility on the web does not remove your spyware problem, our Spyware HelpDesk will!