ESGI Support  Support Center

Enigma
Welcome to our Support Center! We provide one-on-one technical support, extended online documentation, security advisories, and tools for resolving technical issues to ensure customers have maximum protection.
Enigma Software Group USA, LLC.
68 Southfield Avenue, 2 Stamford Landing, Suite 100
Stamford, CT 06902


We encourage you to address any questions, comments, and concerns via the customer ticketing system, we suggest that you read our online documentation for answers to many commonly asked questions.

An ESGI representative will contact you within 48 hours.

Email-Worm.Zhelatin.agg, Trojan.Refpron, Trojan-PSW.OnLineGames, more - SpyHunter Update v.9.15

SpyHunter Spyware Definitions Update: v.9.15 (09/01/2008)
SpyHunter Latest Program Update: v.3.5.11

The following new parasites have been added:


Email-Worm.Zhelatin.agg, Trojan.Refpron, Trojan-PSW.OnLineGames, Trojan.Downloader.Small.aces

Read more on Email-Worm.Zhelatin.agg, Trojan.Refpron, Trojan-PSW.OnLineGames, more - SpyHunter Update v.9.15 »


Trojan.Downloader.OGC, MaxAntiSpy, Trojan.ExplorerHijack, more - SpyHunter Update v.9.13

SpyHunter Spyware Definitions Update: v.9.13 (08/26/2008)
SpyHunter Latest Program Update: v.3.5.11

The following new parasites have been added:

Trojan.Downloader.OGC, MaxAntiSpy, Trojan.ExplorerHijack, Internet Antivirus, Trojan.Downloader.Small.uoy, Trojan.Agent.yde, Trojan.Crypt.gh, Trojan.Downloader.Agent.xjf, WinProtector

Read more on Trojan.Downloader.OGC, MaxAntiSpy, Trojan.ExplorerHijack, more - SpyHunter Update v.9.13 »


Antivir64, XP-Guard, Infostealer.Onlinegame, more - SpyHunter Update v.9.12

SpyHunter Spyware Definitions Update: v.9.12 (08/25/2008)
SpyHunter Latest Program Update: v.3.5.11

The following new parasites have been added:

Antivir64, XP-Guard, Infostealer.Onlinegame, Trojan-Downloader.Agent.ablq, Trojan-Dropper.Small.bsy, Trojan-Downloader.Agent.yuv, Trojan-Downloader.Small.abkn, MS Antivirus 2008

Read more on Antivir64, XP-Guard, Infostealer.Onlinegame, more - SpyHunter Update v.9.12 »


AntiSpyHunter (Rogue) Info & Manual Removal Guide


AntiSpyHunter Description

AntiSpyHunter is a rogue anti-spyware program that masquerades as a trustworthy software by using the name SpyHunter, the trademark name of Enigma’s legitimate anti-spyware program. AntiSpyHunter is not associated with SpyHunter and is violating the use of a trademarked name. It is recommended that users do not download or install AntiSpyHunter on their computers.

AntiSpyHunter may have been installed by a Trojan (Zlob, Vundo or Downloader) found on fake video codec downloads. Once the Trojan is installed, it may generate imaginary system notifications stating that the user’s computer is infected with spyware. In order to remove the imaginary infections, AntiSpyHunter will offer AntiSpyHunter’s full version of the program. AntiSpyHunter’s rogue messages may redirect the user to AntiSpyHunter’s rogue website to further download the full AntiSpyHunter program. AntiSpyHunter may also use its fake system scan to emulate a computer system scan and generate erroneous scan results.

Read more on AntiSpyHunter (Rogue) Info & Manual Removal Guide »


MS Antivirus 2008 Info & Manual Removal Guide


MS Antivirus 2008 Description

Spyware Image

MS Antivirus 2008 is a rogue anti-spyware program that comes from the same family as other rogue programs such as Windows Antivirus 2008, Antivirus 2008, System Antivirus 2008, Vista Antivirus 2008 and other clones. While MS Antivirus 2008 may look like it is a worth-while program for spyware removal, we have discovered that it is not. The user may wonder how MSAntivirus2008, MS Antivirus 2008, or MS Antivirus was installed onto his/her computer system without his/her actions. Usually this is done through a Trojan such as Zlob which is sometimes downloaded through a fake video codec, through spam emails or even through other malware or spyware. MS Antivirus 2008 is also known to display several popup alerts that tend to disrupt the user at times when using his/her computer.

Read more on MS Antivirus 2008 Info & Manual Removal Guide »


AntiVir64 Info & Manual Removal Guide


AntiVir64 Description

Spyware Image

Antivir64 or Antivir 64, is a rogue anti-spyware program and clone of Power Antivirus 2009 and Antispyware2008. Antivir64 may have been installed by a Trojan (Zlob, Vundo or Downloader) found on fake video codec downloads. Once the Trojan is installed, it may generate imaginary system notifications stating that the user’s computer is infected with spyware. In order to remove the imaginary infections, Antivir64 will offer Antivir64’s full version of the program. Antivir64’s rogue messages may redirect the user to Antivir64’s website (scanner.antivir64.com) to further download the full Antivir64 program. Antivir64 may also use its fake system scan to emulate a computer system scan and generate erroneous scan results.

Read more on AntiVir64 Info & Manual Removal Guide »


SpyHunter’s US Geographic “Infected PCs” Index (2007-Present)

The results are in! Alaskan residents are more likely to be victimized by spyware or adware infections, according to the just release Spyhunter Geographic Index. The Spyhunter Spyware Threat Research Team recently analyzed Enigma’s infected-PC reports and our software sales data for all 50 U.S. states to determine the PC “infection rate” for each state.

Read more on SpyHunter’s US Geographic “Infected PCs” Index (2007-Present) »


PC Protection Center 2008, Trojan.Agent.xfp, Trojan.Downloader.BEV, more - SpyHunter Update v.8.92

SpyHunter Spyware Definitions Update: v.8.92 (08/08/2008)
SpyHunter Latest Program Update: v.3.5.11

The following new parasites have been added:

PC Protection Center 2008, Trojan.Agent.xfp, Trojan.Downloader.BEV, Antispyware 2008 XP, Trace Sweeper, PyroAntiSpy

Read more on PC Protection Center 2008, Trojan.Agent.xfp, Trojan.Downloader.BEV, more - SpyHunter Update v.8.92 »


Trojan.Agent.ir, Trojan.Nosok, Trojan.Inject.apd, more - SpyHunter Update v.8.90

SpyHunter Spyware Definitions Update: v.8.90 (08/06/2008)
SpyHunter Latest Program Update: v.3.5.11

The following new parasites have been added:

Trojan.Agent.ir, Trojan.Nosok, Trojan.Inject.apd, Trojan.Downloader.Small.zot, Power Antivirus 2009, Trojan.Rootkit.Rustock, Trojan.BHO.fig

Read more on Trojan.Agent.ir, Trojan.Nosok, Trojan.Inject.apd, more - SpyHunter Update v.8.90 »


CNN.com Daily Top 10 Info & Manual Removal Guide


CNN.com Daily Top 10 Description

CNN.com Daily Top 10 is a spam email created to download and install Trojan-Downloader.Agent.EL onto the user’s computer system. Once the user receives CNN.com Daily Top 10 email, he/she will believe it’s a legitimate email sent by CNN.com and will open it. CNN.com Daily Top 10 email contains the top ten stories of the day, however, none of the links provided redirect the user to any top story. If the user clicks on any of the links, he/she will be redirected to a website where a screen may display a message stating that the user needs the latest Flash player version to be able to see the site.

Once the user downloads the update, he/she will be downloading Trojan-Downloader.Agent.EL disguised as the get_flash_update.exe file. The Trojan-Downloader.Agent.EL will open a conduit in the user’s computer through which additional malware and rogue anti-spyware programs will be downloaded and installed. The most common rogue installed by Trojan-Downloader.Agent.EL is Antivirus XP 2008.

In addition, the user’s desktop background and screensaver may be hijacked. The user’s desktop may display a rogue alert notification stating that the user’s computer in flooded with spyware and the screensaver may switch to SysInternals BlueScreen Screen Saver. These malicious mechanisms may cause a crash in the computer’s operating system which will finally lead to a Blue Screen of Death (BSOD). The BSOD message may read:

“PAGE_FAULT_IN_NONPAGED_AREA
PANIC_STACK_SWITCH
MAXIMUM_WAIT_OBJECTS_EXCEEDED
NO_MORE_IRP_STACK_LOCATIONS
BAD_POOL_HEADER
IRQL_NOT_LESS_OR_EQUAL
KMODE_EXCEPTION_NOT_HANDLED
BOGUS_DRIVER
SYSINTERNALS_GREAT_SITE
UNEXPECTED_KERNEL_MODE_TRAP”

Trojan-Downloader.Agent.EL downloads may cause fake popups and system alert messages that interfere with the user’s workflow. Trojan-Downloader.Agent.EL is also known to modify the user’s Windows Registry.

Read more on CNN.com Daily Top 10 Info & Manual Removal Guide »