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Support
ESG Support Service Center
Welcome to our Support Service Center! We provide one-on-one technical support, extended online documentation, security advisories, and tools for resolving technical issues to ensure customers have maximum protection.
We suggest that you read our online documentation for answers to many commonly asked questions. If you don’t find an answer to your specific problem, we encourage you to address any questions, comments, and concerns via our customer ticketing system.
An ESG support technician will contact you within 48 hours.
An ESG support technician will contact you within 48 hours.
Enigma Software Group USA, LLC.
24 Dixwell Avenue #159
New Haven, CT 06511
USA
24 Dixwell Avenue #159
New Haven, CT 06511
USA
Need Help? Submit a Support Ticket
Attention! Submitting support tickets is only for customers who purchased our products.
To submit a customer support ticket, please go to “Members’ Section” and log in to your account. Your username and password was sent to you via email when you purchased our product(s). Your username is the email account you used to purchase the product(s).
Attention! Submitting support tickets is only for customers who purchased our products.
To submit a customer support ticket, please go to “Members’ Section” and log in to your account. Your username and password was sent to you via email when you purchased our product(s). Your username is the email account you used to purchase the product(s).
Before you submit a support ticket, please take the time to read the Top FAQs and other Support questions listed below as it is possible that most of your problems can be solved by referring to them.
Top FAQs
- Why You Should Try SpyHunter?
- How to Submit a Customer Support Ticket
- How to Send a Diagnostic Report (Support Log)
- How to Contact ESG Technical Support Team
- Billing Questions or Problems?
- How to Activate SpyHunter
- Problems Activating or Updating SpyHunter?
- How to Locate Your Username and Password on “Order Confirmation” Email
- Did Not Receive “Order Confirmation” Email with Account Info?
- Why are Cookies Re-Occurring On Every SpyHunter Scan?
- List of Common Problems After SpyHunter Removes an Infection
- Registry Medic and System Medic Support
General Customer Support
- How to Get Rid of Messenger Service Pop-Ups
- How to Retrieve your Login Password
- How to Change Your Password
- Still Cannot Locate Your Account Information?
- Why is SpyHunter Blocking Your Applications?
- How to Renew your SpyHunter Subscription
- How to Cancel your SpyHunter Subscription or Auto-Renewal
Technical Customer Support
- Reasons Why SpyHunter May Not Automatically Remove Malware Infections
- How to Run SpyHunter in Safe Mode
- How to Configure SpyHunter
- How to Fix Runtime Errors
- Why Does SpyHunter Display “Unable to Restore your Security Settings…” Message?
- How to Manually Execute Custom Fix with .REG Repair File
- Reasons for “Invalid Username and Password” Error Message
Step-by-Step Tutorials
- How to Download SpyHunter
- How to Install SpyHunter
- How to Use Spyware HelpDesk to Create a Custom Malware Fix
- How To Use SpyHunter’s Advanced DNS Protection
- How To SpyHunter’s Use Exclusions Manager
- How To SpyHunter’s Use HOSTS File Protection
- How To Use SpyHunter’s Internet Explorer Homepage Protection
- How to Use SpyHunter’s Process Guard
- How to Use SpyHunter’s Registry Guard
- How To Use SpyHunter’s Rollback Manager
- How To Use SpyHunter’s Scan Scheduler
- How To Use SpyHunter’s System File Protection
- Important Steps to Prevent Malware Infection
