List of Common Problems After Removal
If you are still experiencing problems after the removal of a infection, we will provide you with a list of the most common leftover problems below. If you problem is listed below, we cannot fix it automatically but we will give you instructions on how to fix it manually.
(1) Cannot Change your Internet Explorer Homepage
Open SpyHunter, go to the Network Sentry tab, under the Internet Explorer Homepage Protection, check the box that says “Activate Internet Explorer Homepage Protection”, check Use and type the webpage you would like to have as your homepage.
(2) Your background shows a message saying that your computer is infected and you cannot change it
In order to fix the background problem, follow the instructions below.
Go to Start->Control Panel->Display->Desktop Tab->Click Customize Desktop->Web Tab, then uncheck all the boxes under web pages and click OK, then change the background and click Apply and OK.
*** If you DO NOT SEE the DESKTOP TAB, please follow the instructions below.
Click on Start->Run, in the open box type gpedit.msc. A Group Policy Window should pop open. Double click User Configuration, double click Administrative Templates, double click Control Panel, double click Display, on the right part of the window you should see an entry saying Hide Desktop tab. Double click the entry Hide desktop Tab, check the option Enabled. Click Apply then OK. Once again, double click the entry Hide desktop Tab, check the option Disabled. Click Apply then OK. You might want to do the same procedure with the entry Prevent Changing wallpaper, by enabling and disabling it. Close Group Policy window. Go back to display properties and now you should be able to change the background, following the instructions above. If this process does not work or you have Windows XP Home Edition, your user has been permanently damaged and need to be replaced. In this case you only option will be to create a new user.
(3) Cannot access Registry Editing Tool(REGEDIT), Control Panel or Task Manager
In order to fix the Control Panel problem, follow the instructions below.
Open SpyHunter, click Option tab, and check the option “Prompt if any important windows components are disabled” and the option “Prompt if web content is used on desktop” on the bottom of the page. Locate SpyHunter icon on the bottom right hand side of your screen, in the system tray, located next to the system clock. Right-click the SpyHunter icon, choose Exit. Re-open SpyHunter by clicking on the icon on your desktop. SpyHunter will prompt you to restore the feature disabled.
(4)Virus Alert!!! message next to the clock
In order to fix the Virus Alert message next to the clock, follow the instructions below.
1 - Click Start button and choose Run.
2 - In the open box, type regedit.
3 - In the registry editor windows, open the key HKEY_CURRENT_USER\Control Panel\International.
4 - On the right panel, find the key sTimeFormat.
5 - Double click the key and in the Edit String window, change the Value Data to “h:mm:ss tt” (with no
Quotes).
6 - Click Ok, exit the Registry Editor and restart the computer.
(5) Your computer displays a screensaver that is not that one you previously chose
In order to fix the screensaver problem, follow the instructions below.
Go to Start->Control Panel->Display->Screensaver, then choose a different screen saver and click OK.
(6) Missing system tabs, such as Desktop, Screen Saver, All Programs, Drives and etc
Your system user has been damage been damaged by the infection. You have 2 options in order to fix this problem. Option number one is to create a new user and transfer the data from your old user to the new one.
We do not support this option and you can find information on how to create a new user clicking on the link below.
http://www.microsoft.com/windowsxp/using/setup/winxp/accounts.mspx
Option 2 is to either user the application gpedit.msc (ONLY for WINDOWS XP PROFESSIONAL) or use some of the free registry fixes from the link below. We do not support links from the website below, we found them to be useful and reliable, and however you are at your own risk. If you want to follow a safe procedure, we would advise you to choose the option of creating a new user.
http://www.kellys-korner-xp.com/xp_tweaks.htm
(7) When you open a Web page, one or more pictures (graphics or images) may not be displayed. Instead, a red X or a placeholder may appear instead of the pictures
1 - Open Internet Explorer.
2 - Click Tools on the top of the IE window, choose Internet Options.
3 - Click the Advanced tab, and then verify that the Show Pictures check box is selected under Multimedia.
4 - Click OK.
(8) If you cannot execute any .exe file or a program
Windows displays the following message “Windows cannot find (exe program). Make sure you typed the name correctly, and then try again” or windows displays a window requesting you to choose a program from a list of programs, in order to open SpyHunter or any other application, please download the fix below onto your desktop and double click the file xp_exe_fix.reg. This fix will correct the problem and you will be able to normally execute programs again.
http://www.kellys-korner-xp.com/regs_edits/xp_exe_fix.reg
All the best!
