***NOTE TO USERS: when you receive the confirmation email, you will have 2 sets of username and password. The first set, which is the one that your email is the password, must be used for download ONLY. You MUST use the second set of username and password to activate SpyHunter, which is the one that has your email as the username.

There are two basic problems that you can encounter when activating SpyHunter3.

1. Username and specially Password mistyped.

2. A Firewall program such as Norton Internet Security, McAfee, Zone Alarm, AVG and others that is preventing SpyHunter from accessing the Intenet.

Please follow the instruction below to RE-ACTIVATE SpyHunter3.

Read more on Cannot Activate or Register SpyHunter3 »

If SpyHunter is blocking some or all of your application programs, it is most likely that you added legitimate applications to the ProcessGuard and RegistryGuard lists of Blocked applications.

Please follow the instructions below to remove your legitimate application programs from the SpyHunter3 Guards Blocked list:

To Remove Items from the ProcessGuard Blocked Items List:

Read more on SpyHunter3 Blocks My Application Programs »

If you are experiencing any of the problems below:

• Cannot locate your account information or order number,
• Did not receive an email notication with your username and password,
• Cannot log into our support system to obtain Technical Support,
• Cannot update SpyHunter and you are receiving the message “Invalid username or password”

Please contact our vendor Reg.net at 1-800-WWW-2REG (1-800-999-2734) or via email at followup@reg.net.

Read more on How to Contact our Technical Support Team »

If you downloaded SpyHunter3 and after activating, it no longer finds your infection, please follow the instructions below to re-download an updated version of the program.

We have found a problem in the activation part of SpyHunter that causes the software to downgrade its infection database. We are in the process of fixing the problem and we will have a program update shortly to correct the issue.

SpyHunter will alert you when the update is available.

Please, follow the instructions below to re-download and re-install the SpyHunter program.

Read more on After Activation SpyHunter3 Does Not Find My Infection »

Cookies are created every time you open your Internet Browser.

For those who have concerns about SpyHunter finding cookies once in a while, or every time you scan your system, do not get alerted.

SpyHunter will always find cookies in your system and you should always have SpyHunter delete them.

Cookies are not malware but just text files that hold your information.

Read more on Cookies Re-Occurring On Every Scan »

If you are experiencing any re-occurring infection, you might have been infected by a Trojan-Virus.

Trojan-Viruses cause a mutating infection, which creates unique files based on the MAC address of your computer, and cannot be identified or deleted by any Spyware or Virus Remover programs.

Read more on SpyHunter Cannot Clear the Infection or it Comes Back »

If you cannot locate your account information, or you cannot log onto our support system, please contact our vendor Reg.net.

Reg.net handles all the purchases and billing issues regarding to the SpyHunter.

Read more on Cannot Locate your Account Information »

Some computers will mistakenly open our REG Repair File with NotePad. If that happens please follow the instructions below to execute the REG Repair File saved to your desktop.

Read more on What to do when you cannot execute REG Repair File rgfix »

When your subscription period expires, SpyHunter v.2.0 will prompt you to renew the subcription, in order to obtain future updates.

You will not be able to renew the subscription, prior to the expiration date.

Read more on Renewing your Subscription »

If SpyHunter keeps displaying the message “Unable to restore your security settings. It is possible a malevolent program has locked these settings on your computer”, it does not necessarily mean that you are infected by a virus or by a parasite.

SpyHunter will display such message if another program that provides security to your system is locking your windows security like an anti-virus program, another Spyware program or a firewall program.

If SpyHunter is displaying the security settings message and when you scan your computer, no parasites are detected, that means you can either be over protected, which is good, or that means you are infected by something more advanced than a parasite like a virus or a trojan-virus.

Read more on SpyHunter Keeps Displaying a Security Settings Message. What To do? »