'Documentation' Category

Read common problems, have installation documentation, and troubleshooting answers.

ProcessGuard How to Use

SpyHunter 3.0 contains an advanced Process Guard feature, designed to give you complete control over which processes are authorized to run on your system, and allowing you to identify and stop malicious processes before they are even executed.

To activate the Process guard, click on the Process Guard Tab on the left side of the SpyHunter3 window and then check the “Activate ProcessGuard” checkbox. If you ever desire to turn Process Guard off, just uncheck this checkbox.

The ProcessGuard tab displays a list of:

  1. Allowed items (that you have granted permission to run on your system) on the left side of the window.
  2. Blocked items (that you have specifically blocked from running) that are on the right side of the window.

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RegistryGuard How To Use

SpyHunter 3.0 contains a Registry Guard feature, designed to give you complete control over which processes are authorized to add auto-start entries to your Windows registry. This feature will identify and stop any processes that attempt to secretly auto-start malware by exploiting the Windows registry.

Please note that Registry Guard will not block a program from all registry access. It will only block a process from being able to write to auto-start points of execution in the registry. Therefore, even blocked programs will generally be able to function on your computer (although they cannot write registry entries to automatically start themselves or other processes).

To activate the Registry Guard, click on the Process Guard Tab on the left side of the SpyHunter3 window and then check the “Activate RegistryGuard”checkbox.

The Registry Guard tab displays a list of:

  1. Allowed items (that you have granted permission to write to your registry) on the left side of the window.
  2. Blocked items (that you have specifically blocked from writing to your registry) on the right side of the window.

Read more on RegistryGuard How To Use »

How To Set Up Your Account Options On SpyHunter

If you need additional technical assistance: Open a problem ticket here.
Our support staff usually responds within 48 hours.


You can set up your account options for SpyHunter by following the directions below.

  1. Click “Settings”, located in SpyHunter’s menu bar. From “Settings”, choose “Options”.
  2. Read more on How To Set Up Your Account Options On SpyHunter »

How to Get Rid of Messenger Service Pop-Ups

We are in the process of adding functionality to the next version of SpyHunter to automatically remove the annoying “Messenger Service” popups that are troubling you.

In the meantime, here are manual instructions to remove the Messenger pop-ups:

  1. Open the Windows “Control Panel”, by clicking on the Windows “Start” button, and then on “Control Panel” in the menu that pops up (depending on your computer’s configuration, you may need to click on “Start”, then “Settings”, then “Control Panel”).
  2. Inside of the “Control Panel”, click on the “Administrative Tools” item. If you do not see this item in your “Control Panel”, you may need to change the view to “CLASSIC” view.
  3. Read more on How to Get Rid of Messenger Service Pop-Ups »

Locating the Username and Password in the Receipt E-Mail

This article shows you how to locate the right Username and Password in the Receipt E-Mail to be used on the “SpyHunter Account Settings”.

Below is a copy of the Receipt E-Mail:

  1. The Username and Password on the top of the Receipt (#1) is the account information that you will use on the “SpyHunter Account Settings”. It will also be used to log on to our website for future downloads and technical support requests.

    Note: When setting up the “SpyHunter Account Settings”, make sure that there are no spaces before or after your username/email or password.

    SpyHunter Receipt E-Mail

    For further directions and visual aid of the account setting process, go to HOW TO Set Up Your Account Settings on SpyHunter.

  2. Read more on Locating the Username and Password in the Receipt E-Mail »

Alternative way to Start your Computer on Safe Mode

Safe Mode is a special mode that you can start your computer on. It disables most of the features and drivers on your machine and allows the SpyHunter Software to remove parasites that would not be removed on Normal Mode.

You can start your computer in safe mode using 2 different methods, the F8 key method and System Configuration Utility.

Below, you will find how to start your system in Safe Mode using the System Configuration Utility.

ATTENTION: DO NOT USE THIS METHOD if your computer runs WINDOWS 2000 or NT.

To start the computer on safe mode:

1. You should print these instructions before continuing, save your open documents and close all the open applications as your system will shut down in step 4.

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Runtime Error 10 Fix

If you need additional technical assistance: Open a problem ticket here.
Our support staff usually responds within 48 hours.


If you are experiencing Runtime Error 10 when you try to upgrade SpyHunter, here is what you have to do to fix the problem.

Click on the link below (or paste it into your browser) and follow the instructions to RE-INSTALL SpyHunter:

Note: Please ignore the “SpyHunter Settings” instructions on Download/Install Instructions for SpyHunter. Detailed instructions are provided further on this article.

After RE-INSTALLING SpyHunter, go to “SpyHunter Settings” and re-enter your username and password.

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Installing Spyhunter

After clicking either on the Download button (for Paid Users) or on the Free Scanner Link, follow the instructions below:

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