How to Contact ESG Technical Support Team

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We only provide technical support assistance for paid customers.

If you are not a paid customer or are not able to logon to our member's section, you must contact us using our General Inquiries page.

If you are a paid customer, choose one of the options below.

For Billing Issues

For all purchases, renewals and billing issues regarding to SpyHunter, please contact our vendors directly for faster resolution.

Depending on the order number you have, you can find information below on which vendor you have to contact.
Currently, we have orders number starting with ST, starting with ENS, orders numbers with number and letters, and orders numbers with numbers only.
When you contact any of the vendors, please make sure that you include your order number in the email, or have it available when you call. If you do not have your order number, please provide them with your information and they will be able to locate your account.

For orders starting with ST, please use the information below:

Orders starting with ST are processed by eSellerate. To contact eSellerate over the phone, you can dial 1-800-WWW-2REG (1-800-999-2734), for international calls dial +1-952-646-5288, or you may contact eSellerate via email at shopper@esellerate.net.

For orders starting with ENS, please use the information below:

Orders starting with ENS are processed by SafeCart (RevenueWire). To contact Safecart, choose contact information based on your location:

  • For USA and Canada: Dial 1-855-432-0727 (M-F 6am-5pm PST) or you may also contact Safecart in the US and Canada via email at customerservice@safecart.com.
  • For UK & Europe: Dial 0800 408 3985 (UK only) or +44 1429 243124 or you may also contact Safecart Worldwide via email at support@safecart.com.

If you have an order number with numbers only or mixed letters and numbers NOT stating with ST or ENS, please use the HelpDesk tab of our products or log into the "My Account" page and open a new support ticket. Make sure you choose the problem type General Question. Our support agents will promptly process your request and get back to you shortly after.

Please do not contact our vendors for any technical support requests regarding SpyHunter.

For Technical Support and Customers Service Assistance

  1. Submit a support ticket using the Helpdesk tab of our products or using the "My Account" page.

    Using the Helpdesk tab of our products.
    For SpyHunter, open SpyHunter and click on the Spyware HelpDesk tab.
    For RegHunter, open RegHunter and click on the Registry HelpDesk tab.

    Using the "My Account" page:
    Log into our "My Account".

    Then, under either the "My Account" page or HelpDesk tab, click Submit a Support Ticket. The main view panel will change to show the Open Support Ticket page.

    Fill out the appropriate information, and click the Submit button at the bottom of the form. Our customer support department will contact you in shortly.

  2. Contact us via phone.

    Please log onto to the "My Account" page, click on My Licenses, find the product you need assistance with and click on the Contact Us button in the License Information box.

You can also go to our Forgot Your Password? page to retrieve the email address (username) or password you registered with.

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