The advantage of purchasing the Extended Download Service from Reg.net compared to downloading the software from our website is that Digital River (Reg.net) will provide a download replacement of your software if for some reason our site is not functioning.

The extended download service does not cover product updates.

Read more on Extended Download Service vs. Regular Account »

The Support Log Feature takes a snapshot of the configuration of your system and allows us to faster and more efficiently assist you.

To correct any issue that you might have come across, running Spy Hunter on your system, it is crucial that the problematic application be identified.

If you have unremoved parasites or any other problem that requires you to send us a support log snapshot, please NOT paste the support log to the body of the ticket.

BEFORE SENDING A SUPPORT LOG MAKE SURE YOU HAVE UPDATED SPYHUNTER DEFINITIONS. Most infections not automatically removed are a result of using SpyHunter with an out of date definition file. Be aware that we release updates TWICE a week in order to keep up with the lastest threats. Please click the Update button and choose Definitions Update. If an update is available, please re-scan Your system and remove all the items found. It might fix your infection instanly. Also in the case of parasites re-occuring after reboot, try executing SpyHunter in Safe Mode. You will find instructions under or documentation section.

Read more on How to Send A Support Log File »

If you need additional technical assistance: Open a problem ticket here.
Our support staff usually responds within 48 hours.

If SpyHunter picks up something that you would like to keep on your computer like a search bar, a cookie or etc., you can prevent SpyHunter from deleting it by adding the Item to the Exclusion List.

Below you have detailed instructions on how to add and remove items from the Exclusion List.

To Add an Item to the Exclusion List:

1. On the Spyhunter window, click on “Exclusions” and then “Exclusion Manager”.
2. Click on the item that you want Spyhunter to skip (window on the top of the Exclusion Manager).
3. Click on “ADD to Exclusions”.
4. Close the Exclusions Manager Window and Re-Scan your machine.

Read more on How To Use The Exclusion List »

Please, follow the instructions below to re-download and re-install the SpyHunter program.

MAKE SURE that you UNINSTALL all the versions of the SpyHunter before re-downloading and/or re-installing the new version.

To Uninstall the SpyHunter:

1. Click on the Windows “Start” button (in the bottom left corner of your screen.
2. Click on “Control Panel” (or “Settings”, and then “Control Panel”).
3. In the “Control Panel”, double-click “Add/Remove Programs”.
4. In the list of programs that appears, find any mentions of SpyHunter. Left click the SpyHunter item once. A button that says “REMOVE” or “CHANGE/REMOVE” will appear below the item. Click this button.
5. Go through the uninstaller, making sure to select the “Uninstall” option.

Read more on Re-Downloading/Re-Installing SpyHunter »