Effective Date: 06/09/2016
- What personally identifiable information ESG collects.
- How ESG uses the information.
- With whom ESG may share user information.
- What choices are available to users regarding collection, use and distribution of the information.
- What types of security procedures are in place to protect the loss, misuse or alteration of information under ESG control.
- How users can correct any inaccuracies in the information.
SpyHunter and RegHunter are certified as trusted download applications by TRUSTe, signifying that SpyHunter and RegHunter have been tested by TRUSTe for compliance with TRUSTe's TDP program requirements including transparency, accountability and choice regarding the collection and use of your personal information. TRUSTe's mission is to accelerate online trust among consumers and organizations globally through its leading privacy Trustmark and innovative trust solutions. If you have questions or concerns regarding this policy, SpyHunter or RegHunter, please contact us via our contact form or through the contact information listed below this page. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, you can contact TRUSTe here.
Information Collection and Use
ESG, with its affiliates, is the sole owner of the information collected on its web properties, including www.enigmasoftware.com. ESG collects information from its users at several different points on our Web sites in accordance with the applicable data protection laws and strictly for the purposes necessary to our business and our users' convenience.
In order to use ESG services at any level, a user must first complete the registration form. During registration a user is required to give contact information (such as name and email address), and a unique identifier. We use this information to contact the user about services on our site for which the user has expressed interest.
When a user purchases a paying service, we request information from the user on our order form. A user must provide contact information (such as name, email, and billing address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, the information is used to contact the user.
Cookies and Other Tracking Technologies
Technologies such as: cookies, beacons, tags and scripts are used by ESG and our payment processing partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the Web site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Like most Web sites, our servers use log files to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.
We use Local Shared Objects (LSOs), such as Flash, to store content information and preferences. Third parties with whom we partner to provide certain features on our Web site or to display advertising based upon your Web browsing activity use LSOs such as Flash to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs, please click here.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. These communications are not promotional in nature.
We communicate with users on a regular basis to provide requested services and regarding issues relating to their accounts. We reply via email or phone, in accordance with the users wishes.
ESG has a zero tolerance policy for abuse.
Though we make every effort to preserve user privacy, we may need to disclose personally identifiable information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site. For example, ESG may disclose personally identifiable information to law enforcement, other government officials, or third parties in response to criminal or civil subpoenas.
Third Party Intermediaries
We use an outside credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. These companies are authorized to use your personally identifiable information only as necessary to provide these services to us.
In the event ESG goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personally identifiable information will, in most instances, be part of the assets transferred. Users will be notified prior to a change of ownership or control of their personally identifiable information. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given a choice not to have their information used in this different manner, as described in the notification of changes section, below.
Periodically, our site may request information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of ESG's services. Users' personally identifiable information is not shared with third parties. Though we may use an intermediary to conduct these surveys, they may not use customers' personally identifiable information for any secondary purposes.
Our Web site offers publicly accessible blogs. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personally identifiable information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.
Social Media Widgets
ESG takes every precaution to protect its users' information. When users submit sensitive information via ESG's Web sites, their information is protected both online and off-line.
When our registration/order forms ask users to enter sensitive information (such as credit card number), that information is encrypted and is protected with an industry-standard encryption protocol – SSL. While on a secure page, such as our paid order form, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just "surfing."
While we use SSL encryption to protect sensitive information online, we also employ security measures to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted on our servers. Only employees who need the information to perform a specific job (for example, our billing clerks or a customer service representative) are granted access to personally identifiable information. Finally, the servers that store personally identifiable information are in a secure environment.
We follow generally accepted standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at email@example.com.
Supplementation of Information
Correcting/Updating/Deleting/Deactivating Personally Identifiable Information
If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. You can make the change by accessing your account online or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. As a result, historical customer billing records may be maintained indefinitely, by ESG and by third-party payment processing companies.
We will not merge your personally identifiable information with non-personally identifiable information for the purpose of online preference marketing without obtaining your permission.
Notification of Changes
Enigma Software Group USA, LLC.
Attn: Customer Service Department
2803 Gulf to Bay Blvd.
Clearwater, FL 33759