If SpyHunter was not able to remove your infection automatically and everytime you restart your computer, the scan keeps showing that you still have infected files or registry entries, please follow the instructions below.

NOTE: If you have only cookies re-occurring after a scan, you are not infected and you do not need to send us a support log. Please click on the link below for detailed information on re-occurring cookies.

Cookies Re-Occurring on every Scan

Also, before sending us a support log, please look at the link below for a list of problems that cannot be automatically fixed and instructions on how to fix those problems. If you do not find a fix for your problem in the link below, then you should send us a support log.

List of Common Problems After Removal

Please MAKE SURE you have an updated anti-virus software running and re-scan your system.

The information below will give you directions to find the cause of the parasite infection.

Do you have any program that you do not use or that you cannot identify or freeware, shareware, or file-sharing programs (example: Screensavers Programs, Search Bars, Kazaa, Limewire, Morpheus, iMesh, etc.)? Most freeware, shareware, Free Screensavers, Search Bars and file-sharing programs have spyware built into their programs. One of the reasons you may still be getting popups is because you have these programs and need to uninstall/remove these programs from your computer.

It is also a must to clean up your browser every time after removing parasites using Spy Hunter Program.

To Clean up you browser, if you use Internet Explorer, click the tools menu, and then click the internet options menu item. Change the homepage to whatever you want the default page to be (ie www.google.com). Click delete cookies, delete [cache] files, and delete history. Click apply. You may also want to increase the security settings on your browser to block potential spyware and adware as you browse the internet. Click the Security tab, and customize the settings so that it prompts you before saving files and installing programs to your computer. You don’t have to disable them, or change them all, but I recommend you set all ActiveX type things at least to prompts, since ActiveX tends to take the most liberties if you enable it. With a high security setting on your browser, you may lose the functionality of some sites, so it is recommend that you adjust it to suit your needs.

Also, it’s a must to go into your “Control Panel”, select “Add/Remove Programs”, and uninstall any programs that you don’t recognize or don’t use. You may have to go into safe mode to delete some of these.

If you go to the same web pages every day and those are infecting your computer with Spywares/Parasites, you will need either to run the Spy Hunter every day or change your browsing habits.

Also, remember that there is not such thing as a free product. If you download a free product onto your machine you are going to pay for it somehow and usually you’ll get massive annoying advertisement or you’ll have your machine damaged for a program that was not fully tested.

After following the instructions above, if your computer is still infected, you need to send us a support log. Please click on the link below to find out how to send us a support log.

How to Send a Support Log.