If you are getting the message “Invalid Username and Password” when you try to upgrade SpyHunter read the article below and find out different reasons why this could be happening.

Reason #1: Wrong Username and Password in the SpyHunter Settings.

This is actually the most common reason for the message “Invalid Username and Password”.

To fix this problem, please check the “SpyHunter Settings”.

Go to the link to properly register and activate SpyHunter.

How to Register and Activate SpyHunter

Note: It’s very important that you re-enter your account info, even if you see that you already have entered your username and password on the “SpyHunter Setting”. In most cases, the password is wrong and you cannot see it.

Reason #2: You have capitol letters in your username or password.

Our system is case sensitive. If you have capitol letters in your username and/or password, make sure you type it exactly the way see it in the email that you got with your account information.

If you are uncertain of your account information, log onto our support section, open a problem ticket and choose the Problem Type “Account Information”. Your username and password will be immediately sent to your email.

Reason #3: You have special characters in your password.

Our system does not accept special characters in the password.

The following symbols are examples of special characters: ( ! @ # $ % ^ & * ( _ +

If you have a special character in your password, please log onto our support section, open a trouble ticket and request a password change. Please remember to inform the new password that you would like to have in your account.

Reason #4: Your Account is Expired.

To fix this problem, go to How to Download and Install SpyHunter and follow the instructions below to download the last version of the SpyHunter and get prompted for renewal if your account has expired.

You cannot renew your subscription before the expiration date.

As of March 10th 2008, we no longer provide support or updates for the SpyHunter 1 and 2 series.