Cookies are created every time you open your Internet Browser.

For those who have concerns about SpyHunter finding cookies once in a while, or every time you scan your system, do not get alerted.

SpyHunter will always find cookies in your system and you should always have SpyHunter delete them.

Cookies are not malware but just text files that hold your information.

Warning: Unknown(open-customer-ticket.php): failed to open stream: No such file or directory in /netfs1/webcluster2-san2/web_home/enigmasoftwaregroup.com/wp-content/plugins/exec-php.php(75) : eval()’d code on line 1

Warning: (null)(): Failed opening ‘open-customer-ticket.php’ for inclusion (include_path=’.:/usr/share/pear’) in /netfs1/webcluster2-san2/web_home/enigmasoftwaregroup.com/wp-content/plugins/exec-php.php(75) : eval()’d code on line 1

If you cannot locate your account information, or you cannot log onto our support system, please contact our vendor Reg.net.

Reg.net handles all the purchases and billing issues regarding to the SpyHunter.

Some computers will mistakenly open our REG Repair File with NotePad. If that happens please follow the instructions below to execute the REG Repair File saved to your desktop.

If SpyHunter keeps displaying the message “Unable to restore your security settings. It is possible a malevolent program has locked these settings on your computer”, it does not necessarily mean that you are infected by a virus or by a parasite.

SpyHunter will display such message if another program that provides security to your system is locking your windows security like an anti-virus program, another Spyware program or a firewall program.

If SpyHunter is displaying the security settings message and when you scan your computer, no parasites are detected, that means you can either be over protected, which is good, or that means you are infected by something more advanced than a parasite like a virus or a trojan-virus.

The advantage of purchasing the Extended Download Service from Reg.net compared to downloading the software from our website is that Digital River (Reg.net) will provide a download replacement of your software if for some reason our site is not functioning.

The extended download service does not cover product updates.

Please, follow the instructions below to re-download and re-install the SpyHunter program.

MAKE SURE that you UNINSTALL all the versions of the SpyHunter before re-downloading and/or re-installing the new version.

To Uninstall the SpyHunter:

1. Click on the Windows “Start” button (in the bottom left corner of your screen.
2. Click on “Control Panel” (or “Settings”, and then “Control Panel”).
3. In the “Control Panel”, double-click “Add/Remove Programs”.
4. In the list of programs that appears, find any mentions of SpyHunter. Left click the SpyHunter item once. A button that says “REMOVE” or “CHANGE/REMOVE” will appear below the item. Click this button.
5. Go through the uninstaller, making sure to select the “Uninstall” option.

Just a quick note on spyware and file sharing applications.

In the spyware world, many file sharing programs are amongst the worst of the infectors! Kazaa Media Desktop, iMesh, LimeWire, BearShare, and Grokster are known to install parasites and spyware. This is how they are able to offer a FREE program to the public.

It is more than likely that, even after the spyware programs are removed by Enigma SpyHunter, the culprit will continue to re-install parasites.

To prevent this, you should uninstall the offending file sharing program.

If you are experiencing problems uninstalling the old Popup Blocker when you upgrade SpyHunter, follow the instructions below to fix the uninstall problem.

1. First click on the following link (or paste it into your browser):

   http://enigmasoftwaregroup.com/Spyhunter_secure_download/PopupStop.exe

2. Next, you will be prompted for a username and password. When prompted, enter your email address as the username, and whatever password you registered with us in the password field. This should allow you to directly download the “PopupStop.exe” executable installation file. We strongly recommend that you save this to your desktop so that you can easily locate it for the installation (please make a note of where you save this file as you will need it to complete installation).

Several people have had difficulties downloading the full version. If you receive some sort of message from Windows stating that the full version installation file is NOT A VALID WIN32 RESOURCE, or something similar, or if ANOTHER PROGRAM attempts to open the file, please follow the instructions in this post carefully to download the full version!

Spyhunter Alternate Download Instructions

Try these instructions (while SpyHunter is CLOSED) and see if they work for you. Also, when you run the installer for the full version, make sure that ALL SPYHUNTER WINDOWS ARE CLOSED!